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Retail Team Leader

2 months ago

London, Greater London, United Kingdom Cotton On Group Full time

About the Role

As a Retail Team Leader, you'll play a vital role in ensuring smooth operations at Typo. Reporting to the Store Manager/Assistant Store Manager, your responsibilities will encompass overseeing Sales Associates' performance, fostering a positive team environment, and guiding them towards success. You'll be instrumental in driving sales targets, maintaining high customer service standards, and upholding brand guidelines.

Your Responsibilities

  • Lead and motivate a team of Sales Associates, providing guidance, support, and feedback to enhance their skills and performance.
  • Ensure consistent adherence to company policies, procedures, and visual merchandising standards.
  • Drive sales growth by implementing effective selling strategies and promoting new products.
  • Monitor inventory levels, stock replenishment, and merchandise presentation.
  • Provide exceptional customer service, resolving inquiries and addressing concerns promptly and professionally.

Skills & Experience

  • Proven experience in retail sales with a track record of exceeding targets.
  • Previous leadership experience in a retail environment, demonstrating the ability to coach and develop team members.
  • Strong communication, interpersonal, and problem-solving skills.
  • A passion for customer service and a commitment to delivering exceptional experiences.