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Occupancy Support Officer
1 month ago
We are seeking a highly skilled and experienced Occupancy Support Officer to join our team at the Defence Infrastructure Organisation. As an Occupancy Support Officer, you will play a vital role in ensuring the Notice to Quit (NTQ) process is followed and Service Family Accommodation (SFA) is handed back in line with policy.
Key Responsibilities- Assist the Loss of Entitlement team to issue Notice to Vacates (NTV), following the correct processes to ensure the SFA is handed back at the earliest opportunity to minimise any accrual of debt.
- Manage colleagues' cases when they are away from the office.
- Receiving and responding to telephone enquiries and correspondence from occupants/Welfare Agencies/Local Authorities/other DIO/Industry Partner/MOD teams/Military Chain of Command and Welfare ensuring no GDPR breaches.
- Issuing NTQs ensuring legal process is initiated in accordance with guidance from Solicitors.
- Calculate and raise charges for use and occupation in Service Families Accommodation and inform occupants and the Home Charging Team of charges.
- Input relevant information onto Information Management System (IMS) and end service pay deductions on Joint Personnel Administration (JPA).
- Issue supplementary documentation at appropriate dates, including cessation of entitlement certificates and proportionality assessments.
- Preparation of legal paperwork and liaison with Solicitors over all issues relating to court action, Orders for Possession and warrants for eviction.
- Customer Service experience or skills.
- Good Interpersonal skills.
- An analytical and focused approach to work.
- Willingness to learn and demonstrate initiative.
- Good knowledge of Microsoft Package.
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
