Field Service Technician

4 weeks ago


Millbrook, United Kingdom Mane Contract Services Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our team at Mane Contract Services. As a Field Service Representative, you will be responsible for supporting on-site customer equipment failure inspection, diagnosis, maintenance, repairs, and warranty work.

Key Responsibilities
  • Diagnose and repair military vehicles and equipment on-site and in the field, ensuring compliance with company technical service and statutory regulations.
  • Deploy independently to customer sites, responsible for order processing and contractual documentation.
  • Manage and maintain a facility in collaboration with a technical team, ensuring safe and compliant work sites, tools, and materials.
  • Deliver training tasks, both internally and externally with the customer community, to ensure knowledge transfer and skill development.
  • Provide exceptional customer care and satisfaction, ensuring timely and effective resolution of equipment issues.
  • Accurately complete all documentation, including jobsheets and work orders, and generate work breakdown structures, cost estimates, and performance specifications.
Requirements
  • C&G Heavy Vehicle Repair level 3 (or equivalent) qualification.
  • Military vehicle technical/maintenance experience (desirable).
  • Test authorization for technical tests specified by statutory authorities.
  • Driving license Class C (HGV2) minimum (desirable).
  • Experience in vehicle inspection, maintenance, and repair, ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery, or specialist vehicle manufacture.
  • Experience in completion of relevant technical documentation and paperwork as dictated by industry.
  • Skill and experience in the operation of automotive diagnostic equipment, diagnostic fault finding, and troubleshooting.
  • Knowledge of English language, written and spoken.
  • Basic knowledge of German language (desirable).
  • Good PC skills, particularly with common MS Office applications.
Benefits
  • Flexible working hour arrangements.
  • Company cafeteria.
  • Additional subsidized company pension scheme.
  • Promotion of further qualifications, such as technician training, courses of studies.
  • Regular company health management events, such as skin cancer screening, health awareness days, back training courses, etc.
  • Care from our company physicians.
  • Children's daycare subsidy.
  • Service anniversary bonus.
  • Bike leasing.
  • Company celebrations, such as Christmas, jubilee, and retirement parties.
  • Additional site-specific social benefits.


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