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Technical Service Specialist

3 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Xerox Full time

Position Overview:

We are a prominent technology organization renowned for our innovative solutions that have shaped the industry for over a century. Our mission is to enhance workplace efficiency through our advanced office and production printing technologies, software, and support services. We are seeking a skilled professional to join our technical support team, focusing on the upkeep and repair of Xerox Production Printers, along with addressing networking and operating system challenges.

Key Responsibilities:

  • Conduct maintenance and repairs on high-volume Xerox Production Printers
  • Manage the installation and removal of Xerox Production Printers
  • Promptly escalate technical challenges to reduce operational downtime
  • Identify potential business opportunities and provide constructive feedback
  • Engage effectively with team members and clients to ensure high levels of customer satisfaction

Qualifications:

  • Experience in a service-oriented field role
  • Proficiency in English communication
  • Strong analytical and problem-solving abilities
  • Electrical qualifications or skills
  • Familiarity with diagnostic tools and computer systems
  • Customer-centric approach
  • Willingness to adapt to varying work schedules