Senior Technical Support Specialist

3 weeks ago


Leighton Buzzard, Central Bedfordshire, United Kingdom FryerMiles Recruitment Full time
Job Title: 2nd Line Engineer

FryerMiles Recruitment is working with a leading Technology company to assist with the recruitment of a 2nd Line Engineer.

Job Summary:

The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and working closely with the customer to maintain and support the infrastructure.

Key Responsibilities:
  • Investigate and resolve customer tickets in a timely and efficient manner.
  • Provide Level 2 technical support for servers, networks, and desktops.
  • Own and manage customer tickets from start to finish.
  • Work closely with the customer to meet internal and customer SLA's.
  • Manage client expectations and provide excellent customer service.
  • Action hardware and software installations as required.
  • Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System.
Requirements:
  • Extensive experience as an IT engineer supporting customers.
  • Familiarity with working to SLA's to meet customer and contract requirements.
  • Experience working as part of a wider service delivery team.
  • Knowledge of MS Windows Server Technologies, Active Directory, and Office 365.

FryerMiles Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.



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