Retail Team Leader

4 weeks ago

Watford, Hertfordshire, United Kingdom Travelex Full time

Job Title: Retail Team Leader

Job Summary:

We are seeking a highly motivated and experienced Retail Team Leader to join our team at Travelex. As a Retail Team Leader, you will be responsible for leading a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives.

Key Responsibilities:

  • Manage a team of Travel Service Partners to ensure high levels of customer service and achieve business objectives.
  • Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability.
  • Focus on customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
  • Engage with customers to process all foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals both procedural, operational, and customer-focused.
  • Utilize your keen eye for detail to process daily online FX requests and deliveries.
  • Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

Requirements:

  • A passion for leading and galvanizing dynamic and diverse teams to deliver on targets and business objectives.
  • Great communication and motivational skills to build relationships and deliver exceptional customer service.
  • A desire to succeed and make a difference in the business.

About Travelex:

We are one of the market-leading specialist providers of foreign exchange. Our mission is to simplify our customers' access to international money, however and whenever. We value diversity and are an equal opportunity employer.

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