Cluster Reservations Manager

1 month ago

London, Greater London, United Kingdom Montcalm Collection Full time
About the Role

We are seeking a highly skilled and ambitious Cluster Reservations Manager to join our team at Montcalm Collection. As a key member of our reservations department, you will be responsible for overseeing the day-to-day operations, ensuring smooth and efficient handling of all reservations inquiries and bookings.

Key Responsibilities
  • Manage room inventory and allocate rooms according to availability and guest preferences.
  • Monitor and manage the hotel's room rates and availability on various distribution channels.
  • Lead, train, and develop a team of reservations agents and group coordinators.
  • Conduct regular performance reviews and provide coaching and feedback to enhance team performance.
  • Create and manage work schedules, ensuring adequate staffing levels to meet guest demands.
  • Collaborate with the revenue management team to implement pricing strategies that maximize occupancy and room revenue.
  • Analyse booking patterns and market trends to forecast demand and adjust rates and availability accordingly.
  • Monitor competitor pricing and market conditions to stay competitive in the luxury segment.
  • Ensure all guest inquiries and requests are handled promptly, professionally, and in line with the hotel's luxury standards.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in reservations role, with at least 2 years in a managerial position.
  • Strong knowledge of reservations systems and channel management tools.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
What We Offer
  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.
Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

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