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Customer Service Host

2 months ago

London, Greater London, United Kingdom Greater Anglia Full time

About the Role

We are seeking a highly professional and customer-focused individual to join our team as a Customer Service Host at Greater Anglia. As a key member of our station team, you will be responsible for providing exceptional customer service and ensuring a safe and welcoming environment for our passengers.

Key Responsibilities

  • Deliver outstanding customer service and respond to customer queries in a professional and courteous manner.
  • Ensure the station is clean and tidy, and that all facilities are well-maintained.
  • Contribute to the prevention of crime and the maintenance of a safe environment for customers and colleagues.
  • Assist with the sale of tickets and provide information to customers on train times, fares, and other travel-related matters.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High level of professionalism and integrity.
  • Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
  • Ability to work independently and as part of a team.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading transportation company with a strong commitment to customer service.