Host - Customer Service Ambassador
7 days ago
About Us:
Steak and Company is a premium casual dining restaurant group renowned for its exceptional steaks, vibrant atmosphere, and unparalleled customer service. With a commitment to delivering a memorable dining experience, we pride ourselves on the quality of our food, the warmth of our hospitality, and the passion of our team members.
Position Overview:
We are currently seeking a friendly and outgoing individual to join our team as a Host. As a Host at Steak and Company, you will be the first point of contact for our guests, welcoming them with a smile and ensuring they have an exceptional dining experience from the moment they arrive.
Responsibilities:
- Welcome guests with a warm and friendly greeting
- Manage reservations and seating arrangements efficiently
- Maintain a clean and organized reception area
- Communicate effectively with guests and team members
- Assist in coordinating wait staff and managing table turnover
- Provide guests with information about our menu and restaurant amenities
- Handle guest inquiries and resolve any issues or complaints
- Collaborate with the service team to ensure smooth operations
Requirements:
- Previous experience as a Host for a fast-paced restaurant
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- £14.94 hourly starting salary and a raise to £15.94 after probation- inclusive of tronc
- A free staff meal on shift
- 50% discount on food and drink
- People's Pension scheme contribution after 3 months
- Recommend a friend scheme with great bonuses per individual referral
- A fast-track career progression and CPL training
- 28 Days paid holiday per year, inclusive of Bank Holidays
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