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Cybersecurity Systems Specialist
2 months ago
Cybersecurity Systems Engineer
Overview
This position offers a chance to engage in the rapidly expanding and crucial cybersecurity sector, leveraging your strong analytical and communication abilities to enhance customer satisfaction while contributing to the growth of 83zero Limited.
The Systems Engineer will collaborate closely with the technical support division.
You will receive training on their leading Web-Application Security solutions and assist clients in troubleshooting, deploying, and utilizing their products across various settings (cloud, on-premise, CI/CD pipelines).
As the customer base expands, you will quickly gain expertise in their offerings and clientele, providing valuable insights that shape best practices and inform product development.
Benefits
83zero Limited values its employees and offers competitive compensation that reflects individual skills and contributions. The benefits package includes:
- Relocation assistance
- Equity options
- 8% employer pension contribution
- Life insurance: 4x salary
- Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution
- Private health insurance
- 25 days of annual leave plus public holidays
- Car and bike schemes
- Ongoing professional development
- Access to gym facilities
- Complimentary meals prepared by in-house chefs, social gatherings, and more
Key Responsibilities
- Act as the primary liaison between software developers, customer success teams, product management, researchers, and clients.
- Engage directly with customers to assist in deploying our solutions in diverse environments (cloud, on-premise, CI/CD pipelines).
- Utilize modern enterprise video communication tools to connect with clients, ensuring optimal use of our software.
- Work alongside software developers to comprehend product features and relay insights on real-world usage.
- Investigate reported issues by attempting to replicate, diagnose, and, when applicable, resolve problems encountered by users.
- Collaborate with technical product managers to prioritize software development tasks, advocating for the customer's viewpoint.
Essential Skills
- A strong passion for troubleshooting and resolving technical challenges while delivering exceptional customer service.
- Experience with various operating systems, including Windows and Linux/Unix.
- Familiarity with cloud platforms such as Azure, AWS, or GCP, or experience with virtualization tools like VMware or Hyper-V.
- Solid understanding of networking protocols and experience with routers, switches, and firewalls.
- A commitment to continuous learning and skill enhancement.
Desirable Skills
- Experience in the cybersecurity field is advantageous but not mandatory; a genuine interest in this area is what we seek.
- Familiarity with DevOps/DevSecOps practices.
- Experience with Kubernetes.
- Proficiency in a programming language.
- A background in computer science is beneficial but not essential.
- Experience with project deployments or technical pre-sales is a plus.
Next Steps
If this opportunity resonates with you, we encourage you to consider applying.