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Third Line Support Specialist

2 months ago

Manchester, United Kingdom Maxwell Bond Full time
Job Title: 3rd Line Support Engineer

Maxwell Bond is seeking a skilled 3rd Line Support Engineer to join their team in Manchester. As a 3rd Line Support Engineer, you will be responsible for managing and triaging 3rd line incidents from customers on cloud/hybrid platforms.

This is an exciting opportunity to work with a prestigious and award-winning IT Services Provider. You will have the chance to work on a variety of projects, including release management and escalation points for 2nd line teams.

Key Responsibilities:

  • Manage 3rd line tickets/incidents
  • Release management
  • Escalation point for 2nd line
  • Understand and follow ITIL problem management framework

Requirements:

  • Azure
  • Citrix
  • Microsoft stack
  • Office 365
  • Intune
  • SharePoint

What We Offer:

  • 25 days holiday, option to buy and sell holidays + birthday off
  • Hybrid working
  • Ongoing training and development opportunities
  • Private Healthcare
  • Enhanced Maternity/ Paternity and adoption pay
  • Discounts on any events at AO Arena

About Maxwell Bond:

Maxwell Bond is a growing business with strong progression opportunities into Cloud/Architecture. We offer a dynamic and supportive work environment, with a focus on employee development and well-being.