IT Support Specialist

3 weeks ago


Manchester, United Kingdom Interpublic Group Full time

Job Title: IT Support Specialist

Company: Interpublic Group

Location:

Reporting to: IT Services Manager

Department: IT

At Interpublic Group, we're looking for a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first and second line technical support to telephone, email and in-person requests for our agency.

The Role

The role of the IT Support Specialist is to ensure that support issues are dealt with promptly and appropriately, escalating to the wider IT organisation as required, as well as third parties.

This role is required to efficiently provide basic desktop support to the agency and administrative support to the IT Services Manager.

Essential duties and responsibilities include, but are not limited to:

  • Answer support calls, collate data and raise support tickets.
  • Assist with SOX (Sarbanes–Oxley) compliance.
  • Maintain and create user guides.
  • Use own initiative to troubleshoot basic support issues and help provide solutions.
  • Provide proactive support to users.
  • Proactively pursue self-development opportunities within the Company
  • Assume joint responsibility with line manager for regularly reviewing performance and personal development.
  • In addition to the duties and responsibilities listed, the jobholder is required to perform other duties as assigned by management.

KEY BEHAVIOURS AND COMPETENCIES

  • Excellent communication skills (both written and verbal), with the ability to manage own workload.
  • Adherence to IT policies and processes to ensure consistent quality of service.
  • Problem-solving skills. The ability to gather pertinent information, eliminate potential causes and arrive at a root cause.
  • Able to positively contribute to the culture of the team.
  • A strong desire to gain knowledge and develop skills to improve your work performance.
  • Able to communicate efficiently and courteously, focusing on customer service

SKILLS AND EXPERIENCE

  • Experience of IT Troubleshooting and Support (useful but not required)
  • Ability to take a methodical and logical approach to situations.
  • Awareness of the following systems/applications: Windows, Mac OS, Office 365, Mobile Operating Systems, Microsoft Teams

We, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.



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