Technical Support Specialist

7 months ago

Manchester, United Kingdom Blink Payment Full time

**Technical Support Specialist - 2nd Line**

**Manchester**
- Salary: £28,000 + Bonus_

Blink is here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution.

At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest technology. We want to make keeping track of payments and getting paid as easy as possible for our clients.

We're here to help businesses overcome these core problems:
**Keeping track**
Struggling to keep track of all payments doesn't have to be a thing.

**Reducing risk**
Exposure to risk is part of the card payments landscape, but effective measures can be taken.

**One simple platform**
The time and inconvenience of using several payment interfaces are challenging. Blink is an all-in-one solution.

**Removing barriers**
If only one or two people understand your existing payment systems, your business is vulnerable.

**Boosting efficiency**
Chasing customers for payments is costing businesses time and money and can lead to cash flow issues.

**Customer convenience**
Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after.

Being able to run everything from one platform should feel smart and savvy. While getting paid should be quick, easy and secure for all types of businesses. We provide a unified flow, facilitating multiple payment options, in-depth reporting, customisation and account management in one platform.

We’re looking for a 2nd Line Technical Support Specialist to ensure a best in class experience for our customers. Someone who can effectively handle technical queries, build strong relationships with our clients, and understand our technology in depth. We love competitive, high energy individuals who never back down from a challenge

**Key Responsibilities**:

- Managing escalated tickets in a professional and diligent manner
- Taking full ownership of the end to end support process
- Meticulous record keeping on Salesforce
- Supporting and maintaining key relationships with other departments within the business
- Interacting with clients through multiple communication channels
- Take ownership of integration cases
- Assisting with 1st line cases when required
- Excellent attention to detail and organisational skills
- 1-2 years’ experience within 2nd line support
- Excellent communication and interpersonal skills
- Demonstratable technical knowledge & support experience
- Alignment with all of Blink’s core values - Bring a positive vibe, stay switched on, be a problem solver, nothing is too much.
- A base understanding of coding
- An in-depth knowledge and understanding of API integrations

**BLINK**

**EXPLORE THE POSSIBLE**

**Payment Wizardry - The quick, easy and secure way to get paid

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