Third Party Claims Intervention Advisor

5 months ago

Manchester, United Kingdom First Central Services Full time

Location:

- Manchester
- Salary:

- £22,000 plus excellent company benefits
- Department:

- Customer & Operations

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
What makes First Central different, that’s easy, we are ambitious and love to push the boundaries, we run on people power and put our customers first, always.

As part of our future we need talent to get the job done, we need ambitious and goal driven colleagues to join us as a Third Party Claims Intervention Advisor in **Salford Quays, Manchester.**

It's a 37.5 hour working week Monday to Friday on 3 shifts which are **8am to 4pm**, **9am to 5pm** and **10am to 6pm. **The salary is £22,000 basic plus plenty of progression within the team and business.

Working flexibly, you’ll spend the first couple of months in the office getting up to speed, learning and training to be the best Once your probation has been passed it’s time to work 4 days from home and 1 day in the office for a work and life balance. If you prefer to be in the office more - that's good with us too.

We would love to hear from you so let's make this happen

**Job responsibilities**:

- Act upon internal Third Party referrals from first notification of loss.
- Be the first point of telephone contact with the Third Party, dedicated to providing a professional and empathetic service through great communication.
- Proactively attempt to make contact and convert the maximum number of Third Parties referred to the team using all available communication methods.
- Answer the Third Party intervention phone line answering customer queries.
- Liaise, as appropriate, with other Claims areas to ensure any issues are resolved efficiently and expeditiously.
- Take responsibility for own development in conjunction with Line Manager.
- Contribute to identifying areas for improvement to enhance the process and service being offered to Third Parties.
- Identify and refer any personal injury claims to our specified supplier in accordance with current procedure.
- Ensure reserves and diary are kept accurately for all aspects of the TP intervention claim.
- Manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval.
- Process any diary allocated to the TP intervention team.
- Be aware of potential fraudulent claims and pass on the necessary details when identified to the Counter Fraud Department.

**Skills, knowledge & experience**:

- Experience of working in a customer service role or similar environment to include retail or hospitality or retail will be considered
- Previous experience of working in Motor Claims (Desirable)
- Excellent Customer Service and Sales skills
- Negotiation and objection handling skills
- Pro-active attitude and enthusiastic approach
- Customer focused work ethic

**What can we do for you?
**We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

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