Assistant Retail Manager

2 weeks ago

Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time
About the Role

This is an exciting opportunity to take on the day-to-day running of our newest retail addition, the Daylesford Garden Shop. Working alongside our Plants Team and Florists, you will be immersed in all our wonderful Flowers, Plants and luxury gardening equipment, focusing on organic gardening, traditional gardening practices and driven through the changing seasons.

Responsibilities
  • Product:
    • Lead by example in your knowledge of all Garden Products
    • Share knowledge of the Farm and what we do when conversing with customers
    • Champion full shelves, fixed merchandising and appropriate POS
    • Develop team product knowledge
  • Service:
    • Ensure every customer receives the best possible customer service across the store
    • Champion swift, efficient, knowledgeable and engaging service, ensuring store compliance with retail standards document
    • Be solution-driven for both team members and customers
    • Follow the company complaints procedure to ensure customer complaints satisfactorily
  • Operations:
    • Assist General Manager to maintain a safe and beautifully presented workplace, ensuring we are fully compliant with H&S regulations
    • Participate in opening/closing procedures of the store
    • Ensure the daily banking and cash reconciliation is undertaken
    • Be responsible for all due diligence and score >90% in all audits
  • Numbers:
    • Support in managing the retail operation effectively to maximise sales
    • Manage the retail ordering effectively to ensure minimum waste with full availability
    • Ensure all retail stock and till processes are adhered to ensuring minimum variance between actual and book counts
    • Grow retail sales
    • Manage the rota effectively to deliver target wage cost
  • People:
    • Engage the team in the weekly targets and deliver agreed basket spend and transaction targets to deliver target sales
    • Complete all People admin and processes for the team in a timely manner
    • Ensure a smooth and structured onboarding for your new TMs, supporting Team Member Trainers with 4WTP
    • Delegate tasks to the team to ensure the smooth running of the department
    • Recruit the best people for the right job role
    • Develop, train and coach your team through performance review and personalised learning & development
    • Ensure staff complete all necessary mandatory training
    • Bring fun into the workplace and ensure a happy, motivated and focused team

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