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IT Service Desk Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time
Job Overview

To work as part of a dynamic IT Operations Team, who prides themselves in their ability to innovate, modernize, and support services that provide patient care and assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer-focused service. The post holder will provide administration and coordination within IT Operations using Techshop and the ITSM system.

Main Duties of the Job

• Responsible for the administration of purchasing of all new IT hardware and software, including processing user requests, creation of purchase requisitions, confirmation of deliveries, and processing of invoices, ensuring relevant documentation and systems are kept up to date and stock is labelled appropriately.

• Responsible for managing and planning own workload within set parameters provided by the team leader or manager of the area with little to no supervision.

• Ensure that the logistical requirements of IT Equipment are maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned/unplanned work.

• Delivery and installation of IT equipment that requires minimum technical setup, such as mice, keyboard, headset, camera, monitor, or that have been prior configured by a member of the IT Operations Team.

• Attend appropriate team discussions/meetings in support of service delivery.

• Assist with providing on-job training, supported by SOPs for new starters, or current team members to maximize knowledge, transferring information to enhance individual(s) and team performance, allowing core coverage of ITSM administration if required.

Working for Our Organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital, and Goole and District Hospital for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.