Insurance Customer Service Specialist

4 weeks ago

York, York City, United Kingdom NFU Mutual Full time £26,000
Salary: £26,000 + potential annual bonus of up to 10%

About the Opportunity:
  • Are you equipped with the skills, experience, and determination to thrive in this position? Discover the details below.
  • This is an exciting chance to embark on a career path with a prominent insurance organization.
  • No prior insurance knowledge is necessary; comprehensive training and continuous support will be provided, including the opportunity to achieve a Level 3 CII apprenticeship.
  • Upon successful completion of the probationary period, this role will offer a hybrid working arrangement, with 80% of your time spent working from home and 20% in the office.

Working Hours:
  • We offer a 35-hour workweek with shifts scheduled from Monday to Friday, between 8 AM and 6 PM. Additionally, there is no weekend work required, and once you complete your probation, you can enjoy the flexibility of working from home for the majority of your time. You will also have the option to increase your hours up to 40 per week, with the possibility of condensed hours.

Role Overview:
  • Are you prepared to embark on a fulfilling career where you can learn, develop, and make a significant impact? Join NFU Mutual as part of a cohort of trainees and be part of a collaborative learning environment.

You will receive the essential knowledge and skills to become a proficient Commercial Underwriter, playing a vital role in assisting our commercial clients in safeguarding their businesses against potential risks such as water damage, theft, or property loss.

We will instruct you on how to assess and analyze these risks to determine the most suitable insurance coverage for each business, ensuring they are adequately protected under appropriate terms and conditions.

You will collaborate closely with our NFU Mutual Agencies, who serve as the primary contact for our clients, to manage risks and deliver optimal insurance solutions.

To support your development, we provide a comprehensive training program lasting 5–6 months, which includes classroom instruction, shadowing experienced colleagues, and personalized guidance from managers and senior team members.

After completing the program, we will continue to support your career advancement, offering the chance to pursue formal insurance qualifications through our apprenticeship scheme if desired.

Recruitment Process:
  • Our recruitment process consists of a few straightforward steps: a brief online task, a friendly introductory call with a member of our Resourcing team, and a skills-focused interview.
Candidate Profile:
  • While any knowledge of general insurance is advantageous, it is not a prerequisite for this role. What we value most is your positive attitude, eagerness to learn, and dedication.

We are seeking individuals who possess:
  • A customer-centric approach gained from experience in customer service roles, with confidence in managing diverse customer situations and a creative mindset for problem-solving.
  • The ability to remain calm and focused under pressure, thriving in a fast-paced environment while effectively managing time to achieve goals.
  • Strong analytical and critical thinking skills to interpret information and make sound decisions.
  • Excellent communication skills that facilitate the establishment and maintenance of strong working relationships.
  • A curious and proactive mindset, always seeking more efficient methods to accomplish tasks.

At NFU Mutual, we foster an inclusive workplace and appreciate the unique differences that each individual brings. We celebrate the creativity and innovation that arise from diverse perspectives and experiences, united by a common vision of doing what is right for our customers and employees.

We acknowledge that some candidates may face challenges during the recruitment process, and we encourage open discussions regarding any adjustments or accommodations needed to ensure a fair experience.

We take pride in being a Disability Confident Employer and a signatory of the Race at Work and Women in Finance Charters, welcoming applications from individuals of all backgrounds.

Benefits and Rewards:
  • Upon joining our team, you can anticipate a supportive culture and an appealing array of rewards and benefits, including:
  • Salary - £26,000 per annum
  • Annual bonus (up to 10% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days of annual leave + bank holidays + holiday trading scheme
  • Family-friendly policies to help balance work and family commitments
  • Access to savings at major brands, travel, and supermarkets

Additional benefits include a contribution towards a monthly gym membership, health and wellness plans, access to voluntary benefits, and employee volunteering opportunities.

We are proud to be recognized as one of the UK's leading general insurance and financial services companies, committed to putting our customers at the forefront of everything we do. Our employees are equally important to us, and we strive to create a workplace that is rewarding and respectful.

We offer a culture that empowers and inspires our employees to excel, providing opportunities for growth and recognizing their contributions.

Job Types:
Full-time, Permanent
Pay:
£26,000.00 per year
Additional Pay:
  • Bonus scheme
Benefits:
  • Company pension
  • Life insurance
  • Work from home options
Schedule:
  • Monday to Friday

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