Head of Shared Services Innovation

3 weeks ago

Bradford, Bradford, United Kingdom Liberty Global Europe Ltd. (UK) Full time

We are seeking a Head of Innovation in Shared Services to join our team on a Fixed Term Contract.

Our organization is in search of a strategic Head of Shared Services Innovation, tasked with leading the digital evolution of our Shared Services Centre. In this essential position, you will be instrumental in refining our service delivery, improving market readiness, and ultimately enhancing our organization's competitive advantage.

Reporting to the VP of Operations, the Head of Innovation is a dynamic and demanding role responsible for the design and implementation of our future-oriented operational frameworks across Finance, Human Resources, Field, and Legal Operations. Adopting a process-driven and technology-first approach, the Head of Innovation will grasp the objectives and clientele of each department before expertly aligning selected systems with forward-thinking digital solutions.

These solutions will deliver enhanced value to our distinguished customer base, which includes prominent brands such as Virgin Media 02 (UK) and Virgin Media Ireland/VMTV, Sunrise (CH), Central Head Office, and our expanding Ventures Portfolio. We aim to broaden our offerings to include Transformation as a Service (TaaS), providing new clients with outsourced digital transformation services through our unique blend of Lean Six Sigma-backed operational processes and future-oriented technology, targeting the global market.

Key Responsibilities:

As the Head of Innovation, you will collaborate with the Director of Digital Transformation to provide inspiring thought leadership, effective service management, and a strong commitment to excellence in transactional finance processes, alongside the commercial insight necessary for departmental success.

  • Assess existing customer contracted services, current delivery methods, and organizational structures to identify transformation opportunities within regulatory or contractual boundaries;
  • Facilitate alignment between Lean Six Sigma Operations and our clients to identify opportunities for process efficiency, investment, and returns that drive operational efficiency, profitability, and customer value.
  • Analyze leading digital partners and future Lean Six Sigma operating models to guide the digital transformation of our sector;
  • Champion change, challenge Data, IT, Operational, and Automation teams to optimize Lean Six Sigma operations;
  • Carefully implement new solutions in compliance with Regulatory, Accounting, Legal, Contractual, and Tax Regulations across all jurisdictions.
  • Collaborate with Operational Leaders to understand the current and future customer base, projected multi-year contracts, and return on investment lifecycle to ensure operational sustainability and the necessity for transformation;
  • Continuously evaluate the market position of Operational service offerings against competitors to ensure Payment, Legal, and Field Operations remain relevant and viable in the evolving finance landscape;
  • Enhance brand and reputation through strategic networking, industry accreditation, and uphold high standards for Lean Six Sigma and personal performance.

Key Projects:

  • Development of a Transformation Roadmap for all Operations in Lean Six Sigma
  • Articulation of current and future operational states
  • Effective engagement across Operations, Technology, Commercial, and Human Resources.
  • Digitalization of Operations
  • Implementation of touchless or low-contact tier 1 processing
  • Initial draft generation of tier 2 transactions utilizing AI solutions
  • Achieving market-leading cost per transaction
  • Expansion into the External Business Process Management market
  • Attaining market-leading speed, accuracy, and cost efficiency

Required Knowledge and Experience:

The ability to effectively translate operational goals into credible and realistic technical solutions is essential.

We are looking for an inspiring, future-oriented leader who values diverse perspectives. You should possess a commercial mindset, understanding how to cultivate successful long-term relationships with clients while ensuring excellent governance of operations.

Ideal candidates will have:

  • Demonstrated understanding of finance, HR, and legal industries, along with Audit/Risk/Compliance requirements;
  • A background in operations with a solid grasp of high-volume tier 1-3 transaction processes.
  • Technical systems knowledge or experience in digital automation
  • A preference for a dynamic multinational finance environment
  • Exposure to customer acquisition strategies
  • A collaborative, consultative approach, effectively working across national boundaries.

Benefits:

  • Competitive salary with potential for a bonus
  • 25 days of annual leave with the option to purchase an additional 5 days
  • Access to wellbeing and mental health resources, including personal medical coverage, critical illness insurance, and dental benefits
  • Matched pension contributions up to 10%
  • Participation in our car benefit scheme
  • Access to our online learning platform for ongoing career development
  • Opportunity to join an innovative, fast-paced, and passionate team

About Us:

We are committed to building Tomorrow's Connections Today, uniting people through the power of technology.

Liberty Global is a leading provider in converged broadband, video, and mobile communications, actively investing in cutting-edge infrastructure, content, and technology ventures.

With our investments in fiber-based and 5G networks, we play a crucial role in society, currently delivering over 85 million fixed and mobile connections while preparing our networks for 10 Gbps and beyond.

We are creating national champions by combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland, and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, manages a portfolio of over 75 companies and funds across content, technology, and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate, and the Formula E racing series.

Our scale allows us to share knowledge and expertise across our operations and investments, fostering a dynamic family of brands united in the pursuit of innovation and excellence.

We prioritize diversity, equity, and inclusion in our workplace and communities while minimizing our environmental impact. We leverage technology as a force for good for our people, partners, and the planet.

Liberty Global is an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all employees. We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process. We are fully dedicated to building a workforce that reflects every aspect of our society and welcome candidates from all backgrounds and circumstances.

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