Front Office Receptionist

3 days ago


Twickenham, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

Job Summary

We are seeking a highly motivated and customer-focused Front Office Receptionist to join our team at the Allianz Stadium Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Provide exceptional guest service and ensure a warm welcome to our hotel
  • Manage the front desk and handle guest inquiries and requests
  • Maximize room occupancy and promote hotel services and facilities
  • Comply with hotel security, fire regulations, and health and safety legislation
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Hotel discounts portfolio-wide
  • Wagestream - access to up to 40% of your pay as you earn it
  • 24/7 access to our employee assistance program
  • Career and lifestyle breaks
  • Volunteer days
  • Minimum of 30 days holiday
  • Staff meals on duty
  • Paid breaks
  • Starting salary above national minimum wage
Requirements

To be successful in this role, you will need to be passionate about delivering exceptional guest experiences and living through our brand standards. You will have a real flair for hospitality and be able to work effectively as part of a team.



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