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Customer Resolution Expert

2 months ago

Rochdale, Rochdale, United Kingdom Optimise Talent Ltd Full time

Job Summary:

Optimise Talent Ltd is seeking a skilled Collections Advisor to join our team. As a Collections Advisor, you will be responsible for providing exceptional customer service to individuals experiencing financial difficulties.

Key Responsibilities:

  • Provide a first-class service to customers, handling their financial difficulties and agreeing on suitable solutions.
  • Identify and implement effective solutions for customers, considering their individual circumstances and potential vulnerability.
  • Guide and support each customer to ensure the best possible customer experience.
  • Adhere to all aspects of Treating Customers Fairly, consistently demonstrating the company's values and behaviors.

Requirements:

  • Proven experience in a collections environment is essential.
  • Ability to adapt to change and willingness to implement new ideas.
  • Strong computer skills, including proficiency with Microsoft Word and Excel.
  • Attention to detail and excellent time management skills.

What We Offer:

  • Attractive salary with monthly bonus.
  • Remote and flexible working options.
  • Competitive holiday package.
  • Regular employee engagement events.