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Waiter

2 months ago

Edinburgh, Edinburgh, United Kingdom The Royal Yacht Britannia Full time
Job Title: Waiter

We are seeking a skilled and enthusiastic Waiter to join our team at The Royal Yacht Britannia. As a Waiter, you will be responsible for providing exceptional customer service to our visitors and ensuring that their dining experience is memorable and enjoyable.

Key Responsibilities:
  • Greet and guide customers to their tables, ensuring a warm and welcoming atmosphere.
  • Upsell additional products when appropriate, enhancing the customer's experience.
  • Take accurate food and drinks orders, using a POS ordering software, order slips, and memorization.
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food and drinks orders, ensuring timely and efficient service.
  • Arrange table settings and maintain a tidy dining area, adhering to health and safety regulations.
  • Deliver and collect bill payments, ensuring a seamless payment process.
  • Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations.
  • Follow all relevant health department regulations, maintaining a clean and safe environment.
  • Provide excellent customer service to guests, ensuring their satisfaction and loyalty.
Company Benefits:
  • 10% employer pension contribution (no employee contribution).
  • 33 days pro-rata annual holiday entitlement.
  • Enhanced long service holiday entitlement.
  • Life Assurance.
  • Performance and loyalty payment scheme.
  • Complimentary tickets.
  • Employee Assistance Programme.
  • Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
  • Free car parking for staff.
  • Uniform provided.