Waiter - Hospitality and Events Team Member

2 weeks ago


Edinburgh, Edinburgh, United Kingdom The Royal Yacht Britannia Full time

Job Title: Waiter

Job Summary: We are seeking a skilled and enthusiastic Waiter to join our Hospitality and Events team at The Royal Yacht Britannia. As a Waiter, you will be responsible for providing exceptional customer service to our visitors and ensuring that their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Greet and guide customers to their tables, ensuring a warm and welcoming atmosphere.
  • Take accurate food and drinks orders, using a POS ordering software, order slips, and memorization.
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food and drinks orders, maintaining a high level of quality and presentation.
  • Arrange table settings and maintain a tidy dining area, adhering to health and safety regulations.
  • Deliver and collect bill payments, ensuring efficient and secure transactions.
  • Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations.
  • Follow all relevant health department regulations, maintaining a clean and safe environment.
  • Provide excellent customer service to guests, responding to their needs and concerns in a professional and courteous manner.

Benefits:

  • 10% employer pension contribution (no employee contribution).
  • 33 days pro-rata annual holiday entitlement.
  • Enhanced long service holiday entitlement.
  • Life Assurance.
  • Performance and loyalty payment scheme.
  • Complimentary tickets.
  • Employee Assistance Programme.
  • Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
  • Free car parking for staff.
  • Uniform provided.


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