Account Manager
1 month ago
Location: Aylesbury, HP19 8DB
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £32,000 & Competitive Bonus Scheme
About the RoleAs a key member of our team, you will be responsible for managing and maintaining strong commercial relationships with our major clients. Your primary focus will be on ensuring the successful implementation of business account plans, service success, and contract compliance.
Key Responsibilities- Client Relationship Management: Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
- Client Retention and Growth: Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue.
- Reporting and Analysis: Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
- Issue Resolution: Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
- Debt and Invoicing Management: Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
- Stakeholder Engagement: Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
- Regulatory Compliance: Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.
- Candidate must have customer service experience.
- Leadership and people skills with an excellent coaching ability.
- Track record of delivering targets and working towards KPIs.
- Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
- Strong commercial awareness and the ability to translate that to a team while making the complex simple.
- Knowledge of people management processes.
- Competitive salary £30,000-£32,000 basic with competitive bonus.
- Ongoing career development, training, and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
We believe in the importance of diversity and equality in the workplace. Our goal is to create a dynamic team where everyone can thrive and contribute to our success.
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