Customer Service Associate

1 day ago

London, Greater London, United Kingdom Cameron Kennedy Full time
Job Title: Customer Service Associate

Job Summary:

We are seeking a highly skilled Customer Service Associate to join our team at Cameron Kennedy. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  1. Lead and perform retail customer and corporate client onboarding, ensuring that the appropriate customer due diligence is carried out per our risk management framework.
  2. Deal with a wide range of client telephone calls and emails, both to and from prospective and existing clients, concerning their accounts.
  3. Manage and record all complaints in relation to our products/service, liaising with the relevant SME with regards to our accurate and timely response.
  4. Collate documents for FOS and other external bodies where required, drawing on key information relevant to the complaint.
  5. Produce and deliver MI to reflect volumes, trends, and issues to the various committees for discussion.

Requirements:

  1. Minimum 3 years in customer onboarding within the Financial Services industry.
  2. Strong understanding of KYC/AML within the UK financial services and regulatory environment.
  3. Able to communicate clearly and precisely in both a written and verbal context.
  4. Have CISI qualifications.

Core Competencies:

  1. Attention to Detail: Being attentive to detail in the planning and execution of tasks, complying with policies and procedures and stay alert to spot errors and inconsistencies.
  2. Information Management: Having a respect for knowledge and being willing to research issues. Discovering the available facts before making a decision. Being organised and systematic and disposed to keep up to date with area of expertise.
  3. Problem Solving: The ability to deliver effective solutions and have a good practical understanding of issues. Be imaginative and open to a wide range of ideas and influences, considering both traditional and innovative options before committing to a solution.
  4. Planning and Organising: Ability to see priorities, plan the efficient use of resources and monitor progress against objectives. Respond effectively to unforeseen events.
  5. Communication: The ability to effectively communicate at all levels, both written and verbally, with all internal/external customers.
  6. Team Work: The ability to work co-operatively with others, to be a member of a team and work towards the purpose of a common goal.
  7. Flexibility: Having the capacity to cope with the unexpected, recognise the need for re-organisation, whether supporting or on the receiving end of change. Welcome views of others and are receptive to learning and new ideas and have ability to adapt.

Desirable:

  1. Educated to degree or equivalent standard.

About Us:

Cameron Kennedy is a leading provider of financial services, and we are committed to delivering exceptional customer service and support to our clients. We are seeking a highly skilled and motivated individual to join our team and contribute to our success.

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Moto Full time

    Customer Service Associate - MotoCompensation: £11.70 per hourAt Moto, we believe in welcoming individuals who are eager to join our vibrant team. We are not necessarily looking for candidates with extensive backgrounds in customer service within the hospitality or retail sectors; rather, we value enthusiasm and a willingness to learn as we enhance the...

  • Service Associate

    1 month ago

    London, Greater London, United Kingdom Select Service Partner UK Ltd Full time £12

    Position: Service Associate at Select Service Partner UK LtdCompensation: Competitive hourly wage with additional incentives for specific shifts.Work Schedule: Full-time positions available, with shifts scheduled between early morning and late evening, including weekends. Candidates must provide references and undergo necessary background checks as per...

  • Customer Service Associate

    3 weeks ago

    London, Greater London, United Kingdom Drake's Full time

    Job OverviewDrake's is seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key Responsibilities:Build and maintain strong relationships with customers to drive repeat...

  • Customer Service Associate

    2 weeks ago

    London, Greater London, United Kingdom Reed in Partnership Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership.As a Test Centre Associate, you will play a critical role in ensuring the smooth delivery of driving theory tests to candidates across the UK.Key ResponsibilitiesCustomer Service: Provide exceptional customer...

  • Customer Service Associate

    2 weeks ago

    London, Greater London, United Kingdom Reed in Partnership Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership.As a Test Centre Associate, you will play a critical role in ensuring the smooth delivery of driving theory tests to candidates across the UK.Key ResponsibilitiesCustomer Service: Provide exceptional customer...

  • Customer Service Associate

    2 weeks ago

    London, Greater London, United Kingdom Giorgio Armani Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at Giorgio Armani. As a Sales Associate, you will play a key role in delivering exceptional customer service, building strong relationships with clients, and achieving sales targets.Key ResponsibilitiesCustomer Service: Provide personalized service...

  • Customer Service Associate

    2 weeks ago

    London, Greater London, United Kingdom Giorgio Armani Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at Giorgio Armani. As a Sales Associate, you will play a key role in delivering exceptional customer service, building strong relationships with clients, and achieving sales targets.Key ResponsibilitiesCustomer Service: Provide personalized service...

  • Sales and Customer Service Associate

    1 week ago

    London, Greater London, United Kingdom SIRPLUS Full time

    {"Job Title": "Sales and Customer Service Associate", "Job Description": "Job OverviewSIRPLUS is a unique retailer that has been making special pieces using quality fabrics for years. We're looking for a Sales and Customer Service Associate to join our team at our Islington Store, which serves as our Customer Service Hub. As a Sales and Customer Service...

  • Sales and Customer Service Associate

    1 week ago

    London, Greater London, United Kingdom SIRPLUS Full time

    {"Job Title": "Sales and Customer Service Associate", "Job Description": "Job OverviewSIRPLUS is a unique retailer that has been making special pieces using quality fabrics for years. We're looking for a Sales and Customer Service Associate to join our team at our Islington Store, which serves as our Customer Service Hub. As a Sales and Customer Service...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Aramark Full time

    Customer Service Associate - LondonJob Types: Full-time, PermanentSalary: £11.95 per hourYour journey with Aramark starts hereAre you looking to thrive in a dynamic environment as part of a collaborative team?Do you desire a position where every day presents new opportunities?Want to join a remarkable team and a company with career prospects across the UK?...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Aramark Full time

    Customer Service Associate - LondonJob Types: Full-time, PermanentSalary: £11.95 per hourYour journey with Aramark starts hereAre you looking to thrive in a dynamic environment as part of a collaborative team?Do you desire a position where every day presents new opportunities?Want to join a remarkable team and a company with career prospects across the UK?...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom The Salad Project Full time

    The Salad Project: £11.55 per hourWelcome to The Salad Project, where we redefine healthy eating and promote a vibrant lifestyle. Founded by Florian and James, we have grown from a single location to a thriving five-store operation across London.Our commitment extends beyond serving nutritious meals; we are dedicated to cultivating a supportive and dynamic...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom LinkPoint Resources Limited Full time £30,000

    About the Role LinkPoint Resources Limited is dedicated to connecting exceptional talent with leading organizations in the Customer Services industry. We are currently seeking a Customer Service Associate to join a prestigious luxury brand. Key Responsibilities Handle and direct incoming communications efficiently. Warmly welcome and assist clients...

  • Onboard Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Virgin Trains Full time

    Position: Onboard Customer Service AssociateLocation: Weekend ShiftsEmployment Type: Permanent, Part-TimeSalary: CompetitiveOverview:As an Onboard Customer Service Associate, your primary responsibility will be to provide outstanding customer service and hospitality to our passengers during their journey. Your goal is to ensure that every traveler enjoys a...

  • Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Bright Bridge Group Full time

    Position Overview: As a Customer Service Associate at Bright Bridge Group, you will be integral to the effective functioning of our retail operations while providing outstanding service to our clientele. This role is ideal for those who are enthusiastic about customer engagement and are committed to fostering a welcoming shopping atmosphere. Core...

  • Onboard Customer Service Associate

    1 month ago

    London, Greater London, United Kingdom Virgin Trains Full time

    Position: Onboard Customer Service AssociateLocation: WolverhamptonContract Type: Weekend Only - 20 hours (working every Saturday and Sunday)Salary: £15 per hourJob Overview:As an Onboard Customer Service Associate, your primary responsibility will be to provide outstanding customer service and hospitality to our passengers during their journey. Your role...

  • Weekend Customer Service Associate

    4 weeks ago

    London, Greater London, United Kingdom FirstGroup Full time

    About FirstGroup FirstGroup is a leading provider of passenger transport solutions, operating across the UK and North America. We are committed to delivering safe, reliable, and sustainable transportation services that connect communities and enhance people's lives. The Role: Weekend Customer Service Associate We are seeking enthusiastic and...

  • Customer Service Associate

    1 week ago

    London, Greater London, United Kingdom 00002 Citibank, N.A. Full time

    Job SummaryThe Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key...