Customer Service Operations Supervisor

3 weeks ago

isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time
Company Overview
Canada Life UK is dedicated to addressing the retirement, investment, and protection needs of individuals, families, and businesses. We strive to create better futures for our customers, intermediaries, and employees by fostering a modern, agile, and inclusive workplace.

Contract Type
Fixed Term Contract - 6 Months

Role Overview
The primary responsibility of this role is to recruit, lead, and inspire a customer service team across various product lines. It is essential to ensure that service level targets are well understood and consistently met, quality standards are upheld, and expenses remain within budget.

A confident communicator is required, someone who can effectively engage with team members and convey the significance of their contributions to the overall Customer Services framework. The ideal candidate will prioritize customer-centricity in alignment with our Company values.

Key Responsibilities
  • Lead the team by recruiting, developing, coaching, and supporting team members with confidence and self-assurance. Foster an environment of empowerment and innovation while supporting change initiatives. Proactively address performance issues while ensuring fair treatment of all colleagues.
  • Advocate for the voice of the customer within the team. Educate team members on the importance of customer experience, ensuring that the customer remains central to all operations in accordance with Company values. Ensure the team meets established KPIs, with timely reporting.
  • Manage and maintain flexible resource levels (people, skills, and availability) to enable the business to adapt swiftly to fluctuations in demand while achieving service standards.
  • Demonstrate effective planning and prioritization skills to achieve successful outcomes. Identify and support process improvements in collaboration with the Performance & Oversight function.
  • Build collaborative relationships within the team and across the organization. Communicate effectively and support ad hoc project work as needed.
  • Resolve complex issues and complaints in accordance with regulatory procedures, ensuring appropriate controls are in place and risk events are captured. Utilize product knowledge and process understanding to make informed decisions that yield optimal outcomes.
Candidate Profile
Knowledge:
- Familiarity with relevant insurance products and policy conditions.
- Experience managing high-volume, multi-product customer service tasks.
- Understanding of customer service management in a shared services context.
- Knowledge of risk and control management.
- Awareness of the insurance sector and data protection regulations.

Skills:
- Exceptional people management and team leadership abilities.
- Positive, proactive attitude with a "can-do" approach.
- Capability to operate effectively in a fast-paced, dynamic environment.
- Strong organizational skills to ensure consistent service delivery.
- Excellent verbal and written communication skills.

Experience:
- Background in customer service or a customer-focused role.
- Proven experience managing a team in a regulated environment.
- Involvement in ad hoc projects or change initiatives.
- Oversight of quality control and key customer service functions.

Qualifications:
- Minimum of 5 GCSEs (A* - C / 9 - 4) including English and Maths or equivalent - essential.
- Financial Planning Qualification - desirable.

Benefits of Working at Canada Life
We value our employees and offer a competitive salary and benefits package that is regularly reviewed. As a Canada Life UK colleague, you will receive a comprehensive reward package, including a generous pension scheme, bonus opportunities, income protection, private medical insurance, and life assurance. We also provide a variety of additional benefits and support services, along with opportunities for personal and professional development.

Our Work Culture
At Canada Life, our culture is vital to our success. We are committed to doing the right thing for our employees, customers, and communities. Our core behaviors encourage curiosity, accountability, collaboration, and forward-thinking.

Diversity and Inclusion
We are dedicated to fostering an inclusive workplace where diversity is celebrated, and everyone can thrive. We are proud of our progress in diversity, equity, and inclusion, and we continue to prioritize these values in our workplace.

  • Customer Service Operations Supervisor

    3 weeks ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Company OverviewCanada Life UK is dedicated to addressing the retirement, investment, and protection needs of individuals, families, and businesses. We strive to create better futures for our customers, intermediaries, and employees by functioning as a modern, agile, and inclusive organization.Contract TypeFixed Term Contract - 6 MonthsRole OverviewThe...

  • Sterile Services Supervisor

    3 days ago

    Isle Of Man, Isle of Man, United Kingdom Manx Care Full time

    About the roleWe are seeking an enthusiastic and committed Sterile Services Supervisor to join our friendly and hardworking team within Manx Care at Nobles Hospital on the Isle of Man!In this role you will be accountable for organising, supervising and assisting the production and provision of sterile supplies to theatres, wards, departments and clinics...

  • Sterile Services Supervisor

    4 days ago

    Isle Of Man, Isle of Man, United Kingdom Manx Care Full time

    About the roleWe are seeking an enthusiastic and committed Sterile Services Supervisor to join our friendly and hardworking team within Manx Care at Nobles Hospital on the Isle of Man!In this role you will be accountable for organising, supervising and assisting the production and provision of sterile supplies to theatres, wards, departments and clinics...

  • Sterile Services Supervisor

    3 days ago

    Isle of Man, United Kingdom Manx Care Full time

    About the roleWe are seeking an enthusiastic and committed Sterile Services Supervisor to join our friendly and hardworking team within Manx Care at Nobles Hospital on the Isle of Man!In this role you will be accountable for organising, supervising and assisting the production and provision of sterile supplies to theatres, wards, departments and clinics...

  • Supervisor

    3 months ago

    Isle Of Man, United Kingdom New Look Full time

    Supervisor - Permanent- Douglas- 16 hoursAbout New Look: At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Customer Service Operations Leader

    3 weeks ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Company OverviewCanada Life UK is dedicated to addressing the retirement, investment, and protection needs of individuals, families, and businesses. We strive to create better futures for our clients, intermediaries, and employees by functioning as a modern, agile, and inclusive organization.Contract TypeFixed Term Contract - 6 MonthsRole OverviewThe primary...

  • Sterile Services Operations Manager

    2 days ago

    Isle of Man, United Kingdom Manx Care Full time

    Job OverviewAbout the RoleWe are seeking a highly motivated and organized Sterile Services Supervisor to join our team at Manx Care, responsible for overseeing the production and provision of sterile supplies to various departments and clinics across the Island.Key Responsibilities:Organize and supervise the production of sterile supplies to meet the needs...

  • Sterile Services Operations Manager

    2 days ago

    Isle of Man, United Kingdom Manx Care Full time

    Job OverviewAbout the RoleWe are seeking a highly motivated and organized Sterile Services Supervisor to join our team at Manx Care, responsible for overseeing the production and provision of sterile supplies to various departments and clinics across the Island.Key Responsibilities:Organize and supervise the production of sterile supplies to meet the needs...

  • Customer Service Representative

    2 weeks ago

    isle of man, United Kingdom Pets at Home Retail Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Colleague at Pets at Home Retail. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer...

  • Administrator - Policy Servicing Team

    3 months ago

    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Position Overview**: As an Administrator in the Policy Servicing Team, you will be responsible for providing vital support in the day-to-day operations of policy servicing within the organization. This role involves efficiently handling policy changes, updates, and endorsements while ensuring accurate record-keeping and compliance with company guidelines...

  • Banking Supervisor

    2 weeks ago

    Douglas, Isle of Man, United Kingdom Orchard Recruitment Ltd Full time

    One of our clients who provide corporate and fiduciary services to clients around the world is experiencing growth within the business and is looking to expand the team with the addition of a Banking Supervisor.As Banking Supervisor you wil be responsible for: * Supervising the banking team which is responsible for preparing client payments, maintenance of...

  • Sterile Services Operations Manager

    4 days ago

    Isle Of Man, Isle of Man, United Kingdom Manx Care Full time

    About the RoleWe are seeking a highly motivated and organized Sterile Services Supervisor to join our team at Manx Care, responsible for overseeing the production and provision of sterile supplies to various departments and clinics across the Island.Key Responsibilities:Organize and supervise the production and provision of sterile supplies to meet the needs...

  • Sterile Services Operations Manager

    4 days ago

    Isle Of Man, Isle of Man, United Kingdom Manx Care Full time

    About the RoleWe are seeking a highly motivated and organized Sterile Services Supervisor to join our team at Manx Care, responsible for overseeing the production and provision of sterile supplies to various departments and clinics across the Island.Key Responsibilities:Organize and supervise the production and provision of sterile supplies to meet the needs...

  • Laundry and Linen Services Supervisor

    3 months ago

    Isle Of Man, United Kingdom Isle of Man Government Full time

    **About the role** Join our friendly and dedicated team as the Laundry and Linen Services Supervisor at Nobles Hospital where you will play a fundamental role in the smooth and effective running of the service. In this role, youll provide supervision to the staff of this essential service, ensuring that the organisation continues to meet the needs of...

  • Senior Administrator

    3 months ago

    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** To assist the Manager & Supervisor with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by the processing of all requests within specified servicing times. **Job Details**: To assist the Manager & Supervisor with the operations of the Welcome & New...

  • Swedish Speaker

    3 months ago

    Isle of Man, United Kingdom Shearwater Recruitment Full time

    **Short Description** To assist the Policy Servicing Supervisor with the operations of the Policy Servicing Department to effectively deliver a direct service to clients and IFAs by the processing of all requests within specified servicing times. **Policy Overview**: To assist the Policy Servicing Supervisor with the operations of the Policy Servicing...

  • Quality Assurance Specialist in Customer Services

    3 weeks ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Company OverviewCanada Life UK is dedicated to addressing the retirement, investment, and protection needs of individuals, families, and businesses. Our mission is to foster better futures for our clients, intermediaries, and employees by functioning as a modern, agile, and inclusive organization.About the RoleThe Quality Assurance (QA) team within customer...

  • Customer Service Senior Administrator

    2 weeks ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    About the RoleWe're seeking a highly motivated and customer-focused Senior Administrator to support our transformation and future growth within the Customer Services function. As a key member of our team, you'll be responsible for delivering market-leading service excellence for our customers and advisers.Key ResponsibilitiesResolve customer and adviser...

  • Tax Supervisor

    6 days ago

    Douglas, Isle of Man, United Kingdom Orchard Recruitment Ltd Full time

    Our highly respected Douglas-based Finance Sector company is seeking to add to their team with the hire an experienced Tax Supervisor.As Tax Supervisor you will undertake UK and IOM tax compliance activities for individuals, trusts and companies, additionally providing tax consultancy services to clients.Duties will include: * Accurate preparation of UK and...

  • Audit Supervisor

    2 months ago

    Douglas, Isle of Man, United Kingdom Orchard Recruitment Ltd Full time

    Our Client is a leading international firm of Chartered Accountants who provide services across a diverse wealth management portfolio. They are now seeking an experienced Audit Supervisor within their Audit team.Reporting to the Audit Manager, the principal responsibility of the Supervisor is to take full responsibility for establishing audit strategy and...