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Swedish Speaker
7 months ago
**Short Description**
To assist the Policy Servicing Supervisor with the operations of the Policy Servicing Department to effectively deliver a direct service to clients and IFAs by the processing of all requests within specified servicing times.
**Policy Overview**:
To assist the Policy Servicing Supervisor with the operations of the Policy Servicing Department to effectively deliver a direct service to clients and IFAs by the processing of all requests within specified servicing times.
**Key Responsibilities**:
- Strong Written and Verbal communication skills internally and externally
- Actively identifying problem areas and offer various solutions wherever possible
- Adhering to regulatory legislation and ensuring compliance requirements are met
- Able to identify and articulate own training and personal development needs, and those of others
- Working consistently as part of a team, and acting as a role model, for junior members of the team
- Ability to prioritise work and ensure deadlines are achieved
- Strong attention to detail, and administrative accuracy
- Willingness to learn, achieve and progress
- Willingness to cross train and be flexible in approach to assisting other teams within customer service as and when required based on work volume
- Assist the supervisor in monitoring the workload throughout the day
- Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas, and provide feedback to the Supervisor to be used in annual reviews
- To assist the Supervisor in the daily checking using the checking matrix
- Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
- Identify, log, investigate, resolve and reply to complaints / VOD’s that are received (ensuring the complaints procedure is followed correctly)
- Where appropriate become involved in the development of improved controls and procedures within the department
- Checking work produced by other team members
- Ability to liaise with technical areas in relation to more complex issues together with skills to update process notes accordingly and share information with the team.
**Salary**: £22,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you willing to relocate to the Isle of Man on a permanent basis?
- Do you need visa?
