Coffee Shop Associate

3 weeks ago

Colchester, Essex, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Position: Coffee Specialist - WH Smith

Contract Type: [Permanent/Temporary]

Working Hours: [Full detail of working hours]

At WH Smith, we are dedicated to enhancing the customer experience by providing exceptional products and services. Our collaboration with Costa Coffee allows us to offer a unique journey for our customers.

As a Coffee Specialist, you will be responsible for delivering outstanding customer service while working independently or collaboratively to uphold our high store standards. We strive for our customers and team members to feel proud of their experience with us.

Key Responsibilities:
  • Demonstrating a passion for coffee and ensuring each beverage is crafted to perfection for every customer.
  • Providing friendly service that leaves customers satisfied and eager to return.
  • Maintaining 'best in town' standards through excellent presentation, product availability, and cleanliness of the store.
  • Possessing comprehensive product knowledge to effectively promote and recommend our offerings.
  • Engaging proactively with customers to identify their needs and suggest suitable options.
  • Collaborating with team members to adapt to the dynamic nature of the retail environment.
Desired Skills:
  • While training is provided, the following skills are highly valued:
  • Excellent communication and listening abilities.
  • Strong organizational skills and meticulous attention to detail.
  • A genuine enthusiasm for delivering exceptional customer service.
  • The ability to work cohesively within a team, assisting colleagues in daily operations.
Employee Benefits:

At WH Smith, we recognize your efforts in contributing to our success and customer satisfaction. In addition to your salary, we offer a pension scheme, paid annual leave, and employee discounts. Our partnerships with various retail providers give you access to exclusive deals that enhance your lifestyle, whether it's dining out, enjoying a day of adventure, or attending the latest entertainment events.

We are committed to supporting your well-being through our Employee Assistance Programme, which provides guidance on physical, mental, and financial health.

WH Smith is proud to foster an inclusive workplace where all employees feel valued and free to express their true selves.

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