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Relationship Manager

2 months ago

Reading, Reading, United Kingdom eCapital Commercial Finance UK Full time
About the Role

eCapital Commercial Finance UK is seeking an experienced Relationship Manager to join our Operations team in Reading. As a key member of our team, you will be responsible for proactively managing client relationships across a diverse portfolio of funding lines.

Main Responsibilities
  • Lead and engage a team to deliver exceptional operational service to clients within their allocated portfolios, setting targets to achieve this objective.
  • Conduct monthly portfolio reviews with Client Managers, ensuring a thorough analysis of client performance in conjunction with risk assessment.
  • Drive team performance, with Line Management of Client Managers, to meet company and individual targets outlined in development plans and 1:1 meetings.
  • Client Visits and Onboarding Meetings to ensure seamless integration and effective risk management.
  • Collaborate with Sales teams and Client Managers to drive the Take On Process, ensuring timely onboarding and compliance.
  • Analyze data, including book debt documentation, client contracts, financial information, and cash flows, to determine risk levels associated with clients.
  • Proactively manage client complaints, escalating them through appropriate channels or adhering to UK Finance complaint policies.
  • Negotiate funding and fee agreements with clients, maintaining strong relationships and securing their commitment to eCapital Commercial Finance UK.
  • Provide coverage for Client Managers in the event of absences, ensuring continuity of client service and payment requests.
  • Develop and maintain a deep understanding of eCapital Commercial Finance UK's client legal documentation and risk management strategies.
Requirements
  • Previous experience in the Invoice Finance/Discounting Industry is essential.
  • Previous experience in credit control is also essential.
  • Experience in mentoring and managing credit controllers is preferred.
  • English and Maths at grade A-C/9-4 would be preferred.
  • Commercially driven, customer-centric, with practical and intuitive risk awareness.
  • Ability to undertake numerical analysis and financial interpretation.
Desired Attributes and Behaviours
  • Ability to build rapport swiftly.
  • Good written and verbal communication skills.
  • Good listening and problem-solving skills.
  • Attention to detail.
  • Ability to manage time effectively.
  • Negotiation skills.
  • Creative thinking.
Additional Information

eCapital Commercial Finance UK is an equal opportunities employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates with a range of backgrounds and experiences. If you require any reasonable adjustments throughout the recruitment process, please let us know.