Brand Liaison Officer

4 days ago


Oxford, Oxfordshire, United Kingdom 18 Recruitment Limited Full time
18 Recruitment Limited is seeking an experienced Resident Liaison Officer for a Social Housing Retrofit project. The primary function of this role is to serve as the first point of contact between our teams and the residents, ensuring they are informed at all stages of the works due to take place in their homes. The Resident Liaison Officer will also handle customer complaints and provide support for vulnerable tenants, offering information and assistance for tenants whose homes are affected by major works. Key Responsibilities:

• Manage resident communication and engagement throughout the project
• Handle customer complaints and provide support for vulnerable tenants
• Offer information and assistance for tenants affected by major works
• Collaborate with our teams to ensure residents are informed at all stages of the works
Requirements:

• Full clean driving license
• CSCS certification
• Ability to work effectively with residents and our teams
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Successful candidates will be paid PAYE UMB
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