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Repairs Liaison Officer

2 months ago

Oxford, Oxfordshire, United Kingdom Serco Limited Full time
Job Title: Repairs Liaison Officer

We are seeking a skilled Repairs Liaison Officer to join our team at Serco Limited. As a key member of our customer-facing team, you will be responsible for building and maintaining excellent relationships with our Forces families and acting as a liaison between our Accommodation repairs teams and our service users.

Key Responsibilities:
  • Host coffee mornings and drop-ins to provide an inclusive and engaging forum for service users to discuss complaints and issues.
  • Organize social value activities in the local community to promote engagement and support.
  • Ensure queries, complaints, and issues are responded to in a timely manner, with the support of our repairs teams.
Requirements:
  • Experience of working in a customer-facing role, with some experience of dealing with military customers.
  • Excellent communication and interpersonal skills, with the ability to resolve conflicts and establish credibility with demanding partners.
  • Ability to use Microsoft packages confidently (Teams/Excel/Word etc.).
What We Offer:
  • Fuel to be expensed.
  • Up to 6% contributory pension scheme.
  • 25 Days annual leave.
  • Volunteer leave.
  • Established reward and recognition scheme.
  • One paid professional subscription.
  • Life Assurance Policy.
  • Employee discount and reward schemes.

This is a part-time, permanent role, requiring travel to remote sites weekly. A clean and valid UK driving licence or ability to travel to remote locations without public transport is essential. SC Clearance is also required for this role.