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Resident Liaison Officer

2 months ago

Oxford, Oxfordshire, United Kingdom Setsquare Recruitment Full time
Job Title: Resident Liaison Officer

We are seeking an experienced Resident Liaison Officer to join our team at Setsquare Recruitment. As a key member of our housing services team, you will be responsible for providing exceptional customer service to residents and leaseholders whose homes are undergoing major building works.

Key Responsibilities:

  • Provide information and support to residents and leaseholders on capital projects, ensuring that procedures for communicating and consulting with residents demonstrate Best Value.
  • Liaise with contractors and external agencies to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or other disputes with residents.
  • Coordinate the temporary or permanent re-housing of residents, where necessary.
  • Advise Project Managers on the likely effects of capital works on residents and ensure that insurance claims and other claims submitted by residents are processed efficiently.
  • Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
  • Participate in the development of capital projects as a project team member.
  • Design and carry out social surveys prior to the commencement of major projects.
  • Establish and maintain a customer feedback/complaints procedure for each project.

Requirements:

  • Knowledge of current developments in housing policy and customer service.
  • Experience of working in social housing, local government, or customer-service environment.
  • Ability to communicate effectively, both in writing and verbally.
  • Ability to plan own work in a logical way without close supervision.
  • Proficient in Microsoft Word and Excel.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading housing provider.
  • A dynamic and supportive team environment.

How to Apply:

If you are a motivated and experienced Resident Liaison Officer looking for a new challenge, please submit your application, including your CV and a covering letter, to Setsquare Recruitment. We look forward to hearing from you.