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Hotel Operations Manager

2 months ago


Swindon, Swindon, United Kingdom Swindon Borough Council Full time

About Us
At Swindon Borough Council, we are dedicated to enhancing our community. Our ambitious vision is underpinned by practical transformation initiatives, focusing on the residents and businesses that contribute to our vibrant town.

Role Overview
Lydiard Hotel & Conference Centre is seeking a motivated and adaptable Hotel Operations Manager to become part of our esteemed team.

Key Responsibilities
Your role will involve ensuring the seamless execution of daily operations, delivering an exceptional experience for all guests and users. Specific duties will include:

  • Overseeing daily operations and supervising front-of-house personnel.
  • Managing guest services and alcohol licensing.
  • Coordinating function room transitions and staff scheduling.
  • Collaborating with various departments to ensure cohesive operations.

Your strong customer service skills will make you an invaluable asset to our team. With your expertise in licensing laws, you will assist the Designated Premises Supervisor in managing health and safety regulations and conducting risk assessments, as well as supporting our events team with event management tasks.

Work Schedule
This position requires a commitment to weekend shifts, late-night hours, and a 5 over 7 work pattern.

Qualifications
Previous experience in hotel management, hospitality, or customer service is essential. Candidates must possess fluency in English to effectively perform in a customer-facing role.

Benefits
We offer a diverse and stimulating work environment that fosters creativity and innovation while supporting personal development and a flexible work-life balance.

Future Opportunities
As we work towards a revitalized Swindon, your contributions will be vital in shaping our community's future. We value individual experiences, skills, and passion, and encourage applicants who meet most of the criteria to apply.

Next Steps
Please review the role profile and follow the application process outlined on our website.

Diversity and Inclusion
We are an inclusive employer and welcome applications from a wide range of communities, particularly from individuals with disabilities and those from ethnic minorities.