Branch Assistant

4 weeks ago

Enfield Town, Greater London, United Kingdom Resideo Full time
Job Title: Branch Assistant - Sales

We are seeking a highly motivated and customer-focused Branch Assistant to join our team in the Enfield branch. This is a Monday-to-Friday 08:30-17:30 role that offers excellent opportunities to develop a career in customer service, account management, and B2B sales.

Key Responsibilities:
  • Deliver exceptional customer service, maintaining strong relationships with customers and supply partners.
  • Work effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
  • Support achieving and delivering Branch KPIs to identify new ways to innovate and drive growth.
  • Manage the receipt of weekly stock delivery and put goods away in the correct warehouse location.
  • Process customer returns and follow our returns procedure to achieve customer credits and necessary administration work.
  • Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilizing sales tools within our business.
  • Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives, and utilize promotions to proactively seek a higher return from the customer's original request.
  • Serve on the Trade Counter to support serving customers, pick, pack, and serve customers in line with company processes.
  • Manage and respond to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
  • Manage Outbound deliveries - pick, pack process, and create relevant courier paperwork.
Requirements:
  • High School/College Diploma.
  • Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favorably.
  • Ability to multi-task.
  • Excellent communication skills.
  • Ability to work in a fast-paced, demanding environment.
  • Ability to work effectively in a team.
  • Positive attitude.
What We Value:
  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
  • Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
  • Strong interpersonal skills.
  • Ability to work autonomously and collaboratively as part of a team.
  • Strong desire to learn.
What's in it for you:
  • Stable permanent role Monday to Friday.
  • Great work environment.
  • Bonus scheme paid quarterly.
  • Excellent company benefits + pension contribution.
  • Genuine opportunities for progression.
  • Opportunity to work for a forward-thinking global brand.

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