Assistant Shop Manager Great Dunmow

2 weeks ago

Great Dunmow, Essex, United Kingdom St Clare Hospice Full time

About the Role

We are seeking a highly motivated and experienced Assistant Shop Manager to join our team at St Clare Hospice in Great Dunmow. As a key member of our retail team, you will be responsible for assisting the Shop Manager in leading and managing our charity shop, ensuring efficiency, effectiveness, and professionalism in the operational running of the shop.

Key Responsibilities

  • Assist the Shop Manager in leading and managing the shop team, ensuring excellent customer service and a positive shopping experience for our supporters and customers.
  • Maximise profits from the sales of donated stock and new goods for St Clare Hospice.
  • Support the shop team by providing communication, leadership, support, guidance, and direction in all aspects of their work/volunteering.
  • Ensure that all appropriate standards are met, including information governance, data management, Gift Aid Compliance, health and safety, and security.
  • Organise and plan own workload and timetable, in consultation with the Shop Manager.
  • Communicate with Cluster Manager for the supply of donated and new goods stock, ensuring that adequate stock levels exist in the shop at all times.
  • Be aware of high-value items, which may need special attention to select alternative avenues of sale, such as specialist sales and auctions, where the item would achieve a higher profit.
  • Maintain a high standard of adherence to all St Clare Policies and Procedures.
  • Attend regular meetings and training sessions with the retail team to ensure good practice, underpinned by co-operative relationships and effective communication.

About St Clare Hospice

At St Clare Hospice, our vision is that every adult with a life-limiting condition in our local communities should have access to palliative care services wherever and whenever they need them, so that they can make the most of every moment, no matter how long they have left to live. Our many different services provide patients, their families, and carers, with physical, emotional, social, psychological, and spiritual support, at home, or here at the Hospice.

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