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Housing Support Specialist
2 months ago
About the Role:
Make a Real Difference in People's Lives:
We are seeking a highly motivated and customer-focused individual to join our team as a Housing Outreach Worker at Advance. As a specialist supported housing association, we provide high-quality housing and support services to people with disabilities and mental health conditions.
In this exciting opportunity, you will work alongside our Housing Officers and Support services to offer face-to-face and remote housing support to our customers, enabling them to sustain their tenancies and live positive, independent lives. You will be based at home but will be required to work from our office in Witney on occasion, covering a wide geographical area.
Key Responsibilities:
- Develop and maintain relationships with tenants and key stakeholders to ensure effective delivery of housing management services.
- Provide direct housing support to customers, enabling them to sustain their tenancy.
- Deal with anti-social behavior, ensuring satisfactory outcomes for customers and external stakeholders.
- Work as part of a wider team to deliver effective housing support, in line with policies and procedures.
- Ensure fire and water safety remedial actions are completed.
- Assist regional housing officers with annual visits.
- Undertake tenant engagement activities.
Requirements:
- Excellent communication and relationship-building skills.
- Highly competent in Microsoft Office and Open Housing or similar database.
- Ability to work independently and as part of a team.
- Self-motivated and proactive approach to work.
What We Offer:
- Paid mileage and travel time between appointments.
- Paid holiday (from 25 days up to 30 days with long service, plus bank holidays, pro-rata for part-time hours).
- Sector-specific training and opportunities for professional development.
- Access to Perks at Work for great discounts.
- Long service awards and golden hello/refer a friend scheme.
- Cycle to work scheme and Employee Assistance Programme.
- Free DBS and excellent opportunities for career progression.
- Enrolment in a pension scheme with matched contributions.
About Advance:
Advance is a national, not-for-profit provider of housing and support services. We value diversity and welcome applications from everyone interested in working with us. We are a Disability Confident Leader and committed to safeguarding and promoting the welfare of the people we support.
