Service Desk Analyst
2 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents and requests in a timely and professional manner.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat
- Resolve incidents and requests in a timely and professional manner
- Escalate complex issues to 2nd line support or resolver groups
- Monitor and progress incidents to ensure customer satisfaction
- Keep up to date with current standard procedures and best practices
- Proactively maintain and develop knowledge, skills, and experience through client contact, industry sources, and formalized training
- Excellent customer service skills
- Strong technical skills, including Active Directory, Microsoft Office, and ITIL
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with Vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, and Customer Service
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Full timeOut of Hours Service Desk Analyst OpportunityWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions. As an Out of Hours Service Desk Analyst, you will be responsible for providing first-line support to our customers, ensuring that incidents are fully managed through to resolution.Key Responsibilities:Answering...
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Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Full timeOut of Hours Service Desk Analyst OpportunityWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions. As an Out of Hours Service Desk Analyst, you will be responsible for providing first-line support to our customers, ensuring that incidents are fully managed through to resolution.Key Responsibilities:Answering...
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IT Service Desk Analyst
7 days ago
Peterborough, Peterborough, United Kingdom Carter Jonas Full timeIT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Carter Jonas. As a key member of our IT department, you will be responsible for providing first and second-line support for our business, including network, hardware, and software applications.Main Responsibilities:Provide timely and effective support to employees,...
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Service Desk Analyst
1 month ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOut of Hours Service Desk AnalystWe are seeking an experienced Service Desk Analyst to join our team on a 3-month contract, with the possibility of extension or permanent position in the future.About the Role:Provide 1st line support for Wintel/Retail and Hardware related incidents.Accurately log incidents and ensure all relevant data is captured.Regularly...
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Service Desk Analyst
1 month ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeOut of Hours Service Desk AnalystWe are seeking an experienced Service Desk Analyst to join our team on a 3-month contract, with the possibility of extension or permanent position in the future.About the Role:Provide 1st line support for Wintel/Retail and Hardware related incidents.Accurately log incidents and ensure all relevant data is captured.Regularly...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support for IT service desk queriesWork on a ticketed IT service desk in a level 1 roleShifts paid hours: 20:00 to 08:00, 4 nights on and 4 nights offHourly pay:...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support for IT service desk queriesWork on a ticketed IT service desk in a level 1 roleShifts paid hours: 20:00 to 08:00, 4 nights on and 4 nights offHourly pay:...
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Service Desk Analyst
7 hours ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob DescriptionSC Cleared Service Desk AnalystGlobal Technology Solutions Ltd is seeking a skilled Service Desk Analyst to join our team. As an SC Cleared Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents, and escalating issues to the relevant teams.Key Responsibilities:Provide technical...
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Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystJob Type: ContractLocation: PeterboroughJob Description:Key Responsibilities:Provide 1st line support for Wintel / Retail and Hardware related incidentsAccurately log incidents and ensure all relevant data is captured whilst logging the incidentRegularly update incidents logged on the Incident...
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Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystJob Type: ContractLocation: PeterboroughJob Description:Key Responsibilities:Provide 1st line support for Wintel / Retail and Hardware related incidentsAccurately log incidents and ensure all relevant data is captured whilst logging the incidentRegularly update incidents logged on the Incident...
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Service Desk Analyst SC Cleared
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeSC Cleared Service Desk AnalystLocation: Hampton, PeterboroughPay: £21.46 per hourContract: Minimum 3 monthsThis role is ideal for individuals seeking a long-term contract or permanent opportunities.Working Hours: 4-on-4 off 12-hour shifts, 11 hours paid, between 7am and 9pm, on a rota basis.Required Skills:Extensive customer service experiencePrevious...
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Service Desk Analyst SC Cleared
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeSC Cleared Service Desk AnalystLocation: Hampton, PeterboroughPay: £21.46 per hourContract: Minimum 3 monthsThis role is ideal for individuals seeking a long-term contract or permanent opportunities.Working Hours: 4-on-4 off 12-hour shifts, 11 hours paid, between 7am and 9pm, on a rota basis.Required Skills:Extensive customer service experiencePrevious...
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Service Desk Analyst
3 days ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeService Desk Analyst - SC ClearedWe are seeking a skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd. As an SC Cleared Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via...
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Service Desk Analyst
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeService Desk Analyst - SC ClearedWe are seeking a highly skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents and requests in a timely and professional manner.Key Responsibilities:Provide technical support to...
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Service Desk Analyst
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeService Desk Analyst - SC ClearedWe are seeking a highly skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents and requests in a timely and professional manner.Key Responsibilities:Provide technical support to...
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Service Desk Analyst
20 hours ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Global Technology Solutions. As an SC Cleared Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and other...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support to customers via phone, email, and chatResolve technical issues in a timely and efficient mannerWork collaboratively with the IT team to resolve complex...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support to customers via phone, email, and chatResolve technical issues in a timely and efficient mannerWork collaboratively with the IT team to resolve complex...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support to customers via phone, email, and chatResolve technical issues in a timely and efficient mannerWork collaboratively with the IT team to resolve complex...
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Out of Hours Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Out of Hours Service Desk/ Call Centre AnalystWe are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide 1st line support to customers via phone, email, and chatResolve technical issues in a timely and efficient mannerWork collaboratively with the IT team to resolve complex...