Country House Operations Manager
3 weeks ago
Location: Remote across 16 Country Houses in the UK
Contract:
- Permanent, Full Time
Accommodation:
- Complimentary live-in accommodation covering all expenses, including three meals daily, laundry services, and free Wi-Fi
Role Overview:
Our country houses serve as serene retreats for guests embarking on guided or self-guided tour holidays. As a Relief Manager, your role will encompass covering for annual leave, illness, and vacancies across our properties, providing a unique opportunity for a House Manager to gain experience in all 16 of our Country Houses in the UK.
Your Key Responsibilities Include:
- Excellence in Customer Service: Supervise all facets of customer service, ensuring uncompromising standards.
- Culinary Oversight: Manage the culinary experience, guiding chefs to consistently deliver outstanding food quality within budgetary constraints.
- Leadership in Front of House: Direct the front of house team, ensuring immaculate conditions in all guest rooms and communal areas.
- Property Maintenance and Aesthetics: Collaborate with the Maintenance Person and properties team to monitor, report, and resolve internal and external repairs and property issues.
- Centralized Support Utilization: Leverage support from our Central functions for recruitment, occupancy, Health & Safety, purchasing, stock management, and reporting.
As a covering General Manager, your ability to contribute to our team extends beyond professional skills; it encompasses your capacity to infuse warmth, leadership, and excellence into every aspect of our Country House operations.
Desired Qualifications:
We invite applications from individuals possessing the following essential skills:
- A commercial background in the Tourism or Hospitality sector. We are particularly interested in candidates with experience as Hotel Managers, Country House Managers, Hotel General Managers, or Hospitality Managers, demonstrating a successful management history within a hotel, country house, or similar establishment.
- Flexibility to adapt to varied working hours, especially during evenings and weekends.
About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over 110 years of experience in organizing walking holidays in the UK, Europe, and beyond. Since 1913, we have been at the forefront of providing over 260 carefully curated guided and self-guided walking tours across six continents and in 40 destinations worldwide. Operated as a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors.
Our 500-strong team operates remotely, from our Head Office and across our 16 country houses located in some of the UK's most cherished national parks and landscapes.
Equity and Diversity:
We are committed to recruiting, employing, training, promoting, and compensating individuals based on job-related qualifications and abilities. As an equal opportunity employer, we do not discriminate against candidates based on any protected characteristics as outlined in the Equalities Act 2010 or any other legally protected characteristic. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.
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