Country House Operations Manager

3 weeks ago

Hertfordshire, United Kingdom HF Holidays Careers Full time
Position: Country House Relief Manager

Location: Remote across 16 Country Houses in the UK

Contract:
  • Permanent, Full Time
Salary: £32,000

Accommodation:
  • Complimentary live-in accommodation, inclusive of all utilities, three meals daily, laundry services, and free Wi-Fi
Employee Benefits: 33 Days Holiday pro rata including bank holidays | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to Work Scheme | Discounted Gym Membership | Virtual GP | 24/7 Health & Wellbeing Support Helplines with access to trained counselors for assistance with Mental Health, Relationships, Childcare, and more | Exclusive discounts on our holidays for you, your friends, and family

Role Overview:
Our country houses serve as a sanctuary for guests engaging in guided or self-guided tour holidays. As a Relief Manager, your responsibilities will encompass covering for annual leave, illness, and vacancies across our properties, providing a unique opportunity to experience all 16 of our Country Houses in the UK.

Your Responsibilities Include:
  • Excellence in Customer Service: Supervise all facets of customer service, ensuring uncompromising standards.
  • Culinary Oversight: Manage the culinary operations, guiding chefs to consistently provide outstanding food quality within budgetary constraints.
  • Leadership in Front of House: Direct the front of house team, maintaining immaculate conditions in all guest rooms and communal areas.
  • Property Maintenance and Aesthetics: Collaborate with the Maintenance Team to monitor, report, and resolve internal and external repairs and property issues.
  • Centralized Support Utilization: Utilize the support of our central functions for recruitment, occupancy management, Health & Safety, purchasing, stock control, and reporting.

As a General Manager on relief duty, your potential to enhance our team extends beyond professional skills; it lies in your capacity to bring warmth, leadership, and excellence to every aspect of our Country House operations.

Candidate Profile:
We invite applications from individuals who possess the following essential qualifications:
  • A commercial background in the Tourism or Hospitality sector. We are particularly interested in candidates with experience as Hotel Managers, Country House Managers, Hotel General Managers, or Hospitality Managers, demonstrating a successful management history within a hotel, country house, or similar establishment.
  • The role requires flexibility in working hours, especially during evenings and weekends.

About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over 110 years of experience in organizing walking holidays in the UK, Europe, and beyond. Since 1913, we have been pioneers in offering over 260 meticulously curated guided and self-guided walking tours across six continents and in 40 destinations worldwide. Operated as a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors.

Equity and Diversity:
We are committed to equitable recruitment, employment, training, promotion, and compensation based on job-related qualifications and abilities. HF Holidays is an equal opportunity employer and does not discriminate against candidates based on any protected characteristics under the Equalities Act 2010 or any other legally protected characteristic. We also provide reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.

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