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Customer Experience Specialist

2 months ago

Birmingham, Birmingham, United Kingdom ZEISS Vision Full time
Job Title: Customer Care Professional

At ZEISS Vision, we are seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Care Professional. This role is responsible for delivering exceptional customer experiences, providing expert support, and ensuring the highest levels of customer satisfaction.

Key Responsibilities:
  • Provide timely and effective support to customers, resolving their queries and issues in a professional and courteous manner.
  • Develop and maintain a deep understanding of ZEISS products and services, including optical equipment and digital solutions.
  • Collaborate with colleagues to achieve departmental KPIs and contribute to a positive and inclusive team environment.
  • Stay up-to-date with industry regulations and ensure compliance in all aspects of the role.
Requirements:
  • Optical experience and lens knowledge.
  • Demonstrable experience in a customer service environment, with a proven track record of delivering exceptional customer experiences.
  • Professional communication skills, including telephone, email, and written communication.
  • Digital skills, including Microsoft and customer service platforms.
  • Continuous improvement and proactive mindset.
  • Time management and prioritization skills.
What We Offer:

As a Customer Care Professional at ZEISS Vision, you will have the opportunity to work with a global business, contribute to the advancement of society, and push technological boundaries. You will receive a competitive salary, intensive training, and a mentoring program in an open-minded team of specialists.

We are an equal opportunities employer and welcome applications from diverse candidates. Apply now to take the next step in your career and join our team at ZEISS Vision.