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Service Administrator
2 months ago
Job Summary:
Nicholas Clarke Associates Limited is seeking a highly organized and detail-oriented Service Administrator to join their team. As a Service Administrator, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the company's engineering services.
Key Responsibilities:
- Receiving and processing customer servicing orders in a timely and efficient manner.
- Ensuring planned maintenance and servicing is fulfilled on time, within budget, and to the satisfaction of customers.
- Facilitating and organizing both planned and reactive service calls, including assigning engineers to service visits and arranging for the hire of access equipment.
- Liaising with engineers on site to ensure clear communication and understanding of required service work.
- Preparing comprehensive reports of work carried out and providing technical/engineering updates to clients.
- Working closely with the Project Manager to ensure work is within project scope and appropriately issued.
Requirements:
- Engineering administration/customer support experience.
- Experience working in a general engineering or manufacturing environment.
- Good mechanical and/or electrical engineering knowledge.
- Strong organizational, communication, and time management skills.
- Excellent communication ability with experience of customer-facing interactions.
About the Company:
Nicholas Clarke Associates Limited is a well-established business that offers a secure position with great opportunities for long-term progression. As a leader in their chosen industry, the company provides a stable work environment and a chance to grow professionally.
