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Field-based Quality Assurance Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced Quality Assurance Lead to join our team at Givaudan. As a key member of our Quality Assurance department, you will play a critical role in ensuring the safety, compliance, and quality of our products.
Key Responsibilities
- Manage and coordinate investigations into customer complaints and internal non-conformance.
- Communicate and report on investigation findings to internal and external customers.
- Act as the single Point of Contact (SPOC) for communicating with partners.
- Analyze and interpret CI/performance indicators/improvement project data, define and propose improvements. Complete approved actions.
- Support the daily coordination of the Fine Fragrance Validation team.
- Provide support to the QA Manager by performing analysis and interpretation/trending of reported data from multiple sources.
- Lead and implement assigned actions related to quality assurance requirements.
- Demonstrate and provide a good level of knowledge and interpretation of quality-related policies, standards, procedures, and requirements in daily work life (e.g., reviewing business processes, improvement projects, audits, meetings).
- Provide quality-related training to the function.
- Induction training and subsequent training for less experienced QA officers/internal auditors/staff in operations and all other site functions.
- Provide guidance to your team regarding the update of their departmental manuals and procedures.
- Promote quality principles and culture, being visible, walking the floor, participating in SOED/VPM meetings in multiple tasks.
Requirements
- Vocational Diploma in an appropriate technical field.
- University degree.
Experience
- Overall work experience of 5+ years in a similar position.
- 1 to 2 years of coaching experience preferred.
Skills
- Experience using computer-based Management Applications.
- Good level of understanding of the principles of Quality Management Systems (e.g., ISO 9001) and continuous improvement.
- Knowledge of business processes in Operations and in other Site functions/businesses on Site (e.g., Manufacturing, distribution and Creation, Procurement, Sample/Application labs, Ingredients, Oral care, active beauty).
About Givaudan
Givaudan is a leading global company in the fragrance and flavor industry. We are committed to delivering high-quality products and services to our customers while maintaining a strong focus on sustainability and social responsibility. We believe that our employees are our greatest asset and are committed to providing a positive and inclusive work environment that fosters growth and development.
