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Medical Information Specialist
2 months ago
CK Group is seeking a highly skilled Medical Information Specialist to join their team on a contract basis for 12 months. This is a hybrid role that requires the individual to work on-site at least 2-3 days a week.
Key Responsibilities- Provide Technical and Medical Information: Offer high-quality customer service to Healthcare Professionals and patients/caregivers in the local language.
- Research and Respond to Inquiries: Accurately and completely document inquiries and responses in accordance with relevant Standard Operating Procedure (SOP)/Work Instruction (WI) and regulatory guidelines.
- Identify and Report Adverse Events: Report adverse events and product quality complaints within required timelines.
- Provide Response in Customer's Local Language: Use approved resources in English to provide responses in the customer's local language.
- Degree in Life Science/Healthcare Field: A degree in a life science or healthcare field is required.
- Pharmacy Degree Preferred: A pharmacy degree is preferred.
- Medical Information Experience: 1-2 years of medical information or relevant work experience is required.
- Customer Service Experience: Customer service experience is essential.
- Language Skills: English language and Dutch language (C1, mother tongue) are required. Any additional European language skills (German, French, Polish, Greek, Norwegian, Swedish) would be a bonus.
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing, and providing over 160 different medicines, vaccines, and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
