Service Manager

3 weeks ago

Hasland, United Kingdom Octane Recruitment Full time
Job Description

Role Overview

We are seeking an experienced Service Manager to join our team at Octane Recruitment. As a Service Manager, you will be responsible for overseeing the service department within a large dealer group, providing support and assistance to the Workshop Controller.

Key Responsibilities

  • Manage all service department procedures with the aid of the Workshop Controller
  • Fully support the Workshop Controller in their daily routine and take control of any ongoing issues
  • Be available to give the Workshop Controller advice and assistance on technical matters
  • Ensure service reception and workshop control manage planned events, including MOT bookings, PMIs, and services
  • Ensure the T-card system is live and accurate, with scheduled bookings showing up to two weeks in advance and confirmed two weeks and two days in advance
  • Manage and oversee the daily operation of the service department, including daily checks
  • Ensure that service reception has obtained start-up numbers for all work, including further updates for all additional work, and job cards are opened accurately
  • Take full control of the WIP on a daily basis to ensure that every effort is made to keep the WIP under KPI levels
  • Ensure warranty and R&M procedures are adhered to at all times, and correct authority is obtained from the manufacturer or R&M provider before any work commences
  • Review all warranty jobs to ensure they are coded and fully compliant with the manufacturer's warranty standards before sending for costing
  • Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set
  • Ensure all service paperwork is completed and available for the customer to view on R2C
  • Monitor, in conjunction with the Workshop Controller, that all job cards and paperwork are filled in correctly with the required information
  • Deal with customer queries and complaints in a timely manner
  • Ensure that at the end of each shift, there is a full handover of any ongoing issues that need to be aware of
  • Provide quality reports on time and consistent with current standards
  • Manage, coach, and motivate employees to ensure that targets and business objectives are met
  • Manage the service department budget

Requirements

  • A background within the Light Vehicle aftersales sector is essential
  • Experience working as a Service or Depot Manager within a Main Dealer is essential
  • Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email and telephone
  • Organised and methodical approach to problem-solving with attention to detail
  • Ability to work under pressure
  • Ability to demonstrate knowledge, skills, and achievements in a successful retail and service management position
  • Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business

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