Customer Service Ambassador

4 weeks ago


Blackpool, Blackpool, United Kingdom Grosvenor Casinos Full time
Job Title: Customer Service Host

About the Role:

We are seeking a highly motivated and enthusiastic Customer Service Host to join our team at Grosvenor Casinos. As a Customer Service Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.



Key Responsibilities:
  • Welcome new and regular customers warmly into the business
  • Work with our team to create a friendly atmosphere our guests will love
  • Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
  • Promote and be an active part of all promotions across the Casino
  • Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005
  • Maintain the highest standards of cleanliness and safety


What We Offer:
  • A competitive hourly pay rate and tips with an OTE of £24,500
  • Flexible contracts to suit your lifestyle, including part-time and full-time options
  • 50% off food on shift and 50% off food for friends and family
  • Paid breaks, holidays, pension, and overtime
  • Discounts on high street brands
  • Stable rotas three weeks in advance
  • An exciting work environment with opportunities for career development
  • Mental Health and welfare support through AXA
  • Mental Health First Aiders in every site
  • Annual Team STARS Awards event


Requirements:
  • A passion for providing an amazing customer service and experience
  • A great eye for detail
  • Be a fun-loving, social, team player
  • Previous casino experience is preferred but not essential


Why Join Us:

Grosvenor Casinos is the leading casino operator in the UK, offering a unique and exciting work environment with opportunities for career development. We are committed to providing a memorable experience for our customers and strive to be the best in the industry.



How to Apply:

Find out more about this exciting opportunity and apply today at https://careers.rank.com



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