Customer Service Ambassador
4 weeks ago
About the Role:
We are seeking a highly motivated and enthusiastic Customer Service Host to join our team at Grosvenor Casinos. As a Customer Service Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Key Responsibilities:
- Welcome new and regular customers warmly into the business
- Work with our team to create a friendly atmosphere our guests will love
- Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
- Promote and be an active part of all promotions across the Casino
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005
- Maintain the highest standards of cleanliness and safety
What We Offer:
- A competitive hourly pay rate and tips with an OTE of £24,500
- Flexible contracts to suit your lifestyle, including part-time and full-time options
- 50% off food on shift and 50% off food for friends and family
- Paid breaks, holidays, pension, and overtime
- Discounts on high street brands
- Stable rotas three weeks in advance
- An exciting work environment with opportunities for career development
- Mental Health and welfare support through AXA
- Mental Health First Aiders in every site
- Annual Team STARS Awards event
Requirements:
- A passion for providing an amazing customer service and experience
- A great eye for detail
- Be a fun-loving, social, team player
- Previous casino experience is preferred but not essential
Why Join Us:
Grosvenor Casinos is the leading casino operator in the UK, offering a unique and exciting work environment with opportunities for career development. We are committed to providing a memorable experience for our customers and strive to be the best in the industry.
How to Apply:
Find out more about this exciting opportunity and apply today at https://careers.rank.com
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