Customer Service Ambassador
3 weeks ago
About the Role
The ideal candidate will be passionate about delivering exceptional customer service and creating memorable experiences for guests. As a Gaming and Leisure Host, you will be the face of our business, greeting and entertaining customers in a way that makes them feel welcomed and cared for.
Key Responsibilities
- Welcome new and regular customers warmly into the business
- Work with our team to create a friendly atmosphere that our guests will love
- Deliver an exceptional quality experience across Reception, Electronic Gaming, and Food & Beverage
- Promote and be an active part of all promotions across the Casino
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering, and the Gambling Act 2005
- Maintain the highest standards of cleanliness and safety
What You Will Need
To be successful in this role, you will need to have a passion for providing an amazing customer service and experience, a great eye for detail, and be a fun-loving, social, team player.
Benefits
As a Gaming and Leisure Host with Grosvenor Casinos, you will enjoy a range of benefits, including higher premium pay rate, tips paid each pay day, paid breaks, and 28 days paid holiday.
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