Payroll Operations Coordinator

1 week ago


Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time
Job Description

Role Summary:

The Payroll Services Advisor will be responsible for providing exceptional customer service to clients, ensuring timely and accurate processing of payroll-related queries and requests. This role requires a strong understanding of payroll processing and UK legislation, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide first-line support for payroll, HR administration, and associated written and verbal queries
  • Manage inbound and outbound telephone and other communication channels through case management tools
  • Participate in payroll processing and quality checks
  • Escalate complex queries and provide coaching support to team members
  • Monitor and report on trends and discrepancies in payroll communication
  • Support in answering and processing simple to complex HR and payroll queries
  • Flag discrepancies in payroll/HR communication that drive an increase in call/case volumes
  • Monitor availability for telephony services to ensure enough coverage is in place
  • Support with quality assurance and NPS analysis and follow-up
  • Produce and supply reports and statistical information according to the agreed statement of service

Requirements:

  • Good knowledge of payroll processing and UK legislation, including Channel Islands
  • Expert knowledge in MS Office (Excel, Word, and PowerPoint)
  • Working knowledge of ITrent or any payroll ERP payroll processing tasks and navigation
  • Customer Service, telephony, and case management experience
  • Quality assurance standards and how to deliver a great customer experience
  • Ability to work in a fast-paced, pressurized service environment

What We Offer:

  • Competitive salary packages featuring pension, healthcare, life assurance, laptop, phone, and access to extensive training resources
  • Diversity, Inclusion & Wellbeing initiatives, including LGBTQ+ and mental health networks, health and wellness initiatives, and sports events
  • A welcoming culture and internal volunteering and social networks

About Us:

Tata Consultancy Services (TCS) is a purpose-led transformation company built on belief. We help businesses transform through technology and support them in making a meaningful difference to the people and communities they serve.



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