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Boutique Ambassador

2 months ago

London, Greater London, United Kingdom Cartier Full time
Role Overview

We are seeking a highly skilled and charismatic Boutique Ambassador to join our team at Cartier. As an Ambassador, you will be responsible for delivering exceptional client experiences, ensuring seamless boutique operations, and upholding the Cartier image.

Key Responsibilities
  • Client Welcoming and Waiting Time Management
    • Welcome and greet clients upon arrival, ensuring a warm and inviting atmosphere.
    • Manage waiting times efficiently, utilizing our app to keep clients informed.
    • Direct clients to a waiting area and ensure they are taken care of by our Hospitality team.
    • Provide information and storytelling about the Maison and boutique, showcasing our expertise.
  • Client Flow & Orientation
    • Assess clients' needs and direct them to the appropriate department or representative.
    • Ensure a smooth client flow within the boutique, minimizing wait times.
  • Sales Assistance
    • Assist Sales Associates with various tasks during sales, ensuring a seamless experience.
    • Coordinate between Sales Associates, Stock Executive, Cashier, and other teams.
    • Provide exceptional customer service, including gift wrapping and packaging.
  • Boutique Environment
    • Ensure the overall boutique environment is impeccable, maintaining a high level of professionalism.
    • Responsible for music and olfactory atmosphere, creating an inviting ambiance.
  • Daily Boutique Operations
    • Respect all group, Maison, and boutique policies, procedures, and guidelines.
    • Participate in inventories, price labeling, and visual merchandising.
    • Order boutique facilities, ensuring a seamless experience for clients and staff.
Requirements
  • Ability to take initiative and work independently.
  • Strong communication skills, with a focus on customer service.
  • Flexibility and availability to meet the demands of a fast-paced boutique environment.
  • Team spirit, with a willingness to collaborate and support colleagues.