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Senior IT Support Specialist

2 months ago

Chessington, Greater London, United Kingdom Reed Technology Full time
Job Description

Job Title: Senior IT Support Analyst

Job Summary:

We are seeking a highly skilled and experienced Senior IT Support Analyst to join our team at Reed Technology. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring that they receive timely and effective solutions to their technical issues.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to end-users for all desktop, hardware, and software issues.
  • Strive for a first-time fix resolution to all user queries and technical issues.
  • Maintain and support Microsoft operating systems, primarily Windows 10.
  • Assist with Office 365 applications, ensuring optimal performance and user access.
  • Respond to support tickets in a timely and efficient manner.
  • Escalate complex issues to the appropriate teams while maintaining clear communication with users.
  • Support and troubleshoot issues with printers and other peripheral devices.

Requirements:

  • Proven experience in IT support roles, delivering 1st and 2nd line support.
  • Strong knowledge of Microsoft operating systems, including Windows 10.
  • Proficiency with Office 365 applications.
  • Experience with printer support and troubleshooting.
  • Excellent problem-solving skills and a strong customer service orientation.
  • Ability to work independently and manage time effectively.
  • Good communication skills, both written and verbal.

What We Offer:

As a Senior IT Support Analyst at Reed Technology, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.