Service Desk Support Specialist

4 weeks ago

Northallerton, United Kingdom Data Careers Ltd Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our team on a 6-month contract basis. As a Service Desk Analyst, you will play a critical role in providing technical support for a wide range of ICT applications, infrastructure, and equipment.

Key Responsibilities:
  • Provide technical support for ICT applications, infrastructure, and equipment.
  • Collaborate with the Service Desk team to manage incidents and fulfill requests.
  • Act as a specialist in resolving complex technical issues.
  • Contribute to the wider ICT department by identifying opportunities for improvements and efficiencies.
  • Take ownership of problems, driving them through to resolution.
Requirements:
  • Experience in providing application support and resolving technical issues related to ICT systems.
  • Strong communication skills, with the ability to work effectively within a team and liaise with various stakeholders.
  • Experience in incident management and request fulfillment, with a focus on customer service.
  • A proactive attitude towards problem-solving, with the ability to take ownership of issues.

This is an on-site role working 5 days a week at our client's office in Northallerton, North Yorkshire. You will join a team dedicated to providing crucial support to public sector organisations in North Yorkshire.

We are looking for a skilled and experienced Service Desk Analyst to join our team. If you have a strong background in technical support and a passion for delivering excellent customer service, we would love to hear from you.

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