Service Desk Analyst

2 weeks ago

Northallerton, North Yorkshire, United Kingdom Adecco UK Limited Full time
Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team at Adecco UK Limited. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues related to ICT equipment, infrastructure, and applications.

Key Responsibilities:
  • Provide technical support and respond to customer inquiries via phone, email, and in-person.
  • Resolve issues related to ICT equipment, infrastructure, and applications in a timely and efficient manner.
  • Collaborate with the Service Support Team to develop and implement service support processes and compliance requirements.
  • Communicate effectively with customers and stakeholders to ensure that their needs are met and that they are satisfied with the service provided.
  • Participate in activities to support incident management and request fulfillment across the department to time and performance quality standards.
Requirements:
  • Education to higher education level in a relevant discipline or equivalent experience in an ICT service desk function.
  • Knowledge of incident and request fulfillment processes with a good attention to detail.
  • Problem-solving skills with analytical skills in a highly technical customer-focused service environment.
  • Excellent communication skills with the ability to form effective working relationships at all levels.
  • Experience of public sector, including procurement, and ideally in an emergency services setting such as Police or Fire and Rescue Services.
  • ITIL Foundation qualification or equivalent experience in a regulated environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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